Has your IHD stopped working recently?

[Deleted User]

Hi, I have a Hildebrand Glow "IHD on steroids" which froze a few days ago and now won't reconnect to the smart meter. I assumed it was a problem with the IHD rather than the smart meter because my Octopus Mini is working fine which suggests the smart meter is OK. But out of curiosity I've just dug my old IHD out and that won't connect either, making me think maybe Octopus have done a firmware update or something like that on the smart meter which is where the problem lies. I've logged the issue with Hildebrand but in the meantime I'm wondering if anyone else has an issue which might point towards something Octopus have done? 

I might be putting 2 and 2 together inappropriately here, but my most recent bill didn't include the export paymenteven though they are getting the data. Strange things are afoot - maybe completely unrelated.

Any thoughts?

EssexHebridean

No IHD issues, but you may recall I recently had an issue with the communication from the meter back to Octopus which has now mostly resolved itself. Someone else posted on my thread about that with a near-identical issue too... My mini also worked seamlessly throughout. 

I too am beginning to lean more towards "something has gone on" than just thinking all these things are pure coincidence... 

Netexporter

Now you mention it, my IHD has gone off but the Octopus app, via Home Mini, is working.

[Deleted User]

Netexporter said:

Now you mention it, my IHD has gone off but the Octopus app, via Home Mini, is working.

Hi - thanks, can you remember when it went off? End of last week?

Hoenir

IHD is in the cupboard. Novelty soon wore off. Always turned off unneccesary lights and shut doors / closed curtains to keep heat in. 

Netexporter

[Deleted User] said:

Netexporter said:

Now you mention it, my IHD has gone off but the Octopus app, via Home Mini, is working.

Hi - thanks, can you remember when it went off? End of last week?

It was definitely working on Saturday, when the prices were negative, but I hadn't noticed it was off until you prompted me to look.

Just deleted four "welcome to Octopus" messages and it is working again.

[Deleted User]

.....and suddenly, as if by magic, both the Hildebrand Glow and regular IHD have started working again. The Glow has been sitting there for a few days. I don't know if Hildebrand did anything in response to my email, will wait to hear from them.

[Deleted User]

It was nothing to do with Hildebrand, so maybe Octopus correcting a firmware issue or some comms or security issue that has timed out and reset itself - anyone's guess really. Anyway, problem over.

Somebody

I keep getting "new" "Welcome to Octopus" messages even though I confirm them every time.  Is anyone else getting these?

Netexporter

Somebody said:

I keep getting "new" "Welcome to Octopus" messages even though I confirm them every time.  Is anyone else getting these?

You seem get one every time it reboots/updates/regains its connection IME. I just confirm and delete them.

MeteredOut

Somebody said:

I keep getting "new" "Welcome to Octopus" messages even though I confirm them every time.  Is anyone else getting these?

Yes, every few days recently. And I'm with EDF for gas, and I get the same from them too. Now fed marking them as read so just ignore them. I'm up to 12 unread messages.