Cashing in Specific Premium Bonds

Pelagonium4

I want to cash in specific bonds (rather than the oldest ones first which is the default option for NS&I). I have tried to fill in the on-line form and ask for the money to be sent to my NS&I Direct Saver. However the system doesn’t like the information I’ve supplied. I suspect I may need to put in Sort code/account number for Direct Saver and then my account number as the reference but I’m not certain. Has anyone else done this and succeeded? (NS&I telephone help are, as usual, charming but useless - just keep telling me I need to fill in form - which is precisely what I’m trying to do!) 

Section62

Pelagonium4 said:

I want to cash in specific bonds (rather than the oldest ones first which is the default option for NS&I). I have tried to fill in the on-line form and ask for the money to be sent to my NS&I Direct Saver. However the system doesn’t like the information I’ve supplied. I suspect I may need to put in Sort code/account number for Direct Saver and then my account number as the reference but I’m not certain. Has anyone else done this and succeeded? (NS&I telephone help are, as usual, charming but useless - just keep telling me I need to fill in form - which is precisely what I’m trying to do!) 

I tried the same thing, exactly as per NS&I's instructions.  I got a letter a while later telling me they couldn't process the request because they didn't recognise the account details.

I gave up on transferring to the Direct Saver, and instead sent the money to an external (current) account with a standard sort code/account number combination.

The NS&I CS rep agreed that a convenient box to tick to say "Transfer to this Direct Saver" would make life much easier all round, but doing anything about a suggestion like that was above their paygrade.