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Nationwide FlexDirect not accepted at Post Office Counter

I deposited bagged coins at post office counter.  Clerk said I had to put my card into their machine as they don't just give you cash.  I put my Nationwide FlexDirect Visa Debit into their machine and the clerk said it wouldn't credit my card because it was a building society card.  Well I am now concerned about my card working at a hotel I'm going to be staying at.  Can anyone verify that the counter clerk was correct and if paying with this card will work okay at the hotel?

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