CAHOOT

treat_customers_fairly

I have a savings account with Cahoot which I have unsuccessfully been trying to close for some time.  They keep asking me to send my id to their head office - which I have done by recorded delivery and have a receipt for this Online it states that they have frozen my account. They deny that they have received my id, which is untrue.   On the phone they say they cannot help me.  They have a complaint procedure online, but the phone number and email address do not work - phone out of service and email address unmonitored.  I understood that savings institutions were legally obliged to have a working written complaints procedure which they clearly do not appear to have!!!  Can anyone advise me what I can do, or give me a valid email or postal address for a complaint - I am sick of being held in a queue on the phone for 10 minutes plus! Any help greatly appreciated 

happybagger

Cahoot general terms and conditions

Section 7: 

"You can also write to us at 9 Nelson Street, Bradford, BD1 5XS."

Section 21 outlines the complaints procedure.

Slinky

Do you have online access to the account? Could you transfer out all but £1 and just move on with your life?

wiseonesomeofthetime

Slinky said:

Do you have online access to the account? Could you transfer out all but £1 and just move on with your life?

Pretty sure you can't withdraw money from a "frozen" account, which OP states it is atm.

eskbanker

wiseonesomeofthetime said:

Slinky said:

Do you have online access to the account? Could you transfer out all but £1 and just move on with your life?

Pretty sure you can't withdraw money from a "frozen" account, which OP states it is atm.

....and, since OP has "a savings account with Cahoot which I have unsuccessfully been trying to close for some time", it seems beyond belief that it would actually have any money left in it anyway!

steven141

I am struggling to find the option on the website to close my savings account with Cahoot that I’m not longer wishing to use. Is there a drop down I should be using?

happybagger

Use the secure messaging, IIRC when logged in you access it via 'contact us'

I withdrew an old account to zero then later requested closure (to get the interest), and asked for it to go to another cahoot account. Oddly, they sent it by cheque.

drphila

treat_customers_fairly said:

 I understood that savings institutions were legally obliged to have a working written complaints procedure which they clearly do not appear to have!!! 

They are and here is Cahoot's

https://www.cahoot.com/content/dam/sites/santander-uk-cahoot/resources/documents/how_to_complain.pdf

(Found within 15sec on Google!)