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legal question?
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Any chance of a complaint to The Property Ombudsman or The Property Redress Scheme. Particularly if it's TPOS you might be able to complain that the EA hadn't done their due diligence in checking that the house was able to be sold. Or, that if there were legal complexities concerning the house, that they should have informed the OP of this.
As far as I understand it, according to the code of practice of TPOS it's a material omission if the EA should have known of the problem/issue if they had undertaken due diligence. I don't know if that's the case here, but a complaint to TPOS is free to the customer complaining.
The Property Redress Scheme is even less clear to me. So, if they are a member of TPRS, I'm not sure at all.1
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