virgin debt card

northernstar007

hi all, can anyone advise
i started banking with virgin received my mastercard debit cardand pin
funds in my acc, and for the 1st time of use i went to a cashmachine in morrisons not 1 of them little free standing machines but a real hole in the wall, i didnt checked who was machine owned by
anyway i put my card in wanting to change pin straight away, but the machine said card cant be used here and returned my card , didnt even get the chance putting the pin in to get past security
can anyone tell me what banks wont take virgin (mastercard) and why has this happened

lucky i still have spare current acc i could get cash from

Mark_d

Not aware of banks not taking Mastercard.  Did you Activate your card before trying to use it?  Was your card locked in the app?

northernstar007

ive not had anything to activate it with, its showing up on the app with card number, but no option to freeze card, just replace report lost, pin reminder , but no freeze or activate

northernstar007

i think i noticed a sign on cashmacine part of the link network, do they not take mastercard?

CliveOfIndia

northernstar007 said:

i think i noticed a sign on cashmacine part of the link network, do they not take mastercard?

Pretty much any ATM will take any valid debit card, doesn't matter who it's issued by.  The most likely explanation is that the card hasn't been activated.

When you first received the card, wasn't there a little sticker on it telling you to either go online or phone a number to activate it?  I'm not familiar with Virgin in particular, but that's always been the case whenever I've had a new card.

It's probably worth logging on to the app (or online banking) and just have a look to see if there's an option to activate a new card.

northernstar007

noive called virgin, and was told the card is damaged, the way i would have to activate the card is by doing what i done, by going to a cash machine and change the pin, 
new card  and pin re ordered

Time2count

It might also have been a little blip. Yesterday I put my Lloyds card in a Barclays machine and got the same message that my card wasn't valid there. After it gave it back I put it back in and then transacted as normal.

northernstar007

card number 2 arrived, just tried it and same again this is not working
this time at a nationwide atm, i cant be unlucky twice in a row can i or is there something up with virgin cards?

wiseonesomeofthetime

Have you activated it? Is there something in app or online you can check-box to confirm you have the card in your possession.

Does it arrive automatically "frozen" and so needs defrosting?

Definitely a strange one otherwise.

paul_c123

northernstar007 said:

card number 2 arrived, just tried it and same again this is not working
this time at a nationwide atm, i cant be unlucky twice in a row can i or is there something up with virgin cards?

Phone your bank and see if they have a decline code - there's a 3 figure coded number and a list of descriptive explanations they can give you. All the customer sees is "decline" which is not that helpful for troubleshooting.