ASDA Credit Card - unable to log in ?

dino2020

Been trying on both the PC and mobile to log in to our usual Asda CC account, but each time after entering and accepting our email and password it says  " theres an error, try again in 5 mins"

What is noticable , there is a little CloudFlare banner which has not been there before.

Help is not much help of its mainly once you hae logged in, and the telephone help closes at 5.30pm !

Anyone else having this problem  ?

Phoenix72

App is working fine for me.

dino2020

Phoenix72 said:

App is working fine for me.

Thanks for the reply.

Wondered if this log in screen is the same as you get ? 

Seems to now show this CloudFlare section / banner  and also cannot remember having seen the red letters below as you type in the email address.

Know we are getting old  and low on memory     but seem sure they were not there last week when we logged in ok

Nasqueron

Cloudflare is just a protection service that stops people flooding servers with login attempts etc

dino2020

Spoke to their help line this morning,  seems the error message was because it would not accept our password ( used ok for 2 years ?! ).  Don't know why the Error message did not say Log in Details incorrect ?

They said just reset the password,  though a bit concerned as to how or why it had been changed, no explanation forthcoming.?

Still, it does now seem to log on ok.

Genii

I've been having problems for a couple of months! First it was not recognising me clicking 'I am not a robot' which stopped me going any further. Yesterday it let me onto the site, but as soon as I tried to add anything to my basket it said 'Sorry, you have been blocked' and advised me to contact the site owner, which I have just done. Got nowhere because as soon as I explained the fault I was immediately cut off!. Using another browser, I have no problems as there is no Cloudflare. After 4 years of shopping with Asda I might go elsewhere as I don't want to keep having to  swap browsers.