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Missing parcel
traci3468
Posts: 3 Newbie
I ordered a parcel from sports direct . Due to being poorly and suffering a heart attack followed by a third nerve palsy, I forgot about it. It wasn’t until the Fraser group contacted me. I explained I hadn’t received it. I assumed they were dealing with it. They contacted me again, I explained everything and they said I needed to contact sports direct. Which I did. But it was too late to tell them I hadn’t received it. I explained I’d been poorly and the last thing on my mind was what I had ordered. They asked me to fill in a form to say I hadn’t received it. Now they are saying it was delivered and they can’t do anything as I did T report it within a month. Is there anything I can do as I still owe the full amount of money to the Fraser group. Sports direct are saying there decision is final
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Comments
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Could you give us a little more information please?
- When did all this happen (dates if possible)?
- What was in the parcel and how much did each item cost?
- Why did the Fraser Group contact you? Was it because there had been some kind of problem with delivery?
- How did you pay for the stuff in the parcel?
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What evidence do they have (or claim to have) that it was delivered?traci3468 said:I ordered a parcel from sports direct . Due to being poorly and suffering a heart attack followed by a third nerve palsy, I forgot about it. It wasn’t until the Fraser group contacted me. I explained I hadn’t received it. I assumed they were dealing with it. They contacted me again, I explained everything and they said I needed to contact sports direct. Which I did. But it was too late to tell them I hadn’t received it. I explained I’d been poorly and the last thing on my mind was what I had ordered. They asked me to fill in a form to say I hadn’t received it. Now they are saying it was delivered and they can’t do anything as I did T report it within a month. Is there anything I can do as I still owe the full amount of money to the Fraser group. Sports direct are saying there decision is final
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