We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
The MSE Forum Team would like to wish you all a very Happy New Year. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!
SLC/ SFE Legitimate reasons of Appeal , 9 weeks no reply , no reply to complaint , what now ?
90Ninety
Posts: 64 Forumite
It has been 9 weeks since I made an appeal to SFE via email (Student Finance England)
The email is in my sent folder , the header shows as sent and the email address is correct . .
Frustratingly at the moment there is no concrete way to even know if they have received it it , let alone looked at it .. SFE's policy on appeal states "We’ll be in touch to acknowledge your appeal within 5 working days of receiving it. We’ll assign your appeal to one of our case handlers to investigate" Despite this I have received NOTHING , no email , no letter , no call or other means . I had called at four weeks after and six weeks after , and the SFE telephone staff basically are not able to access the appeals progress , so are effectively useless .
I wrote a second email after six weeks to the appeals email but in vain , since yet again no response
I had last week written a complaint to the SLC, whom also state in policy
"If your email is about a new complaint, you will receive an acknowledgement within 5 working days "
Yet 5 working days have passed and no response apart form an automated response , replied immediately .
I checked the StudentRoom forums , and others are getting their appeals opened within 4 weeks ( raised around the same time this year) . So I am growing increasingly concerned
I am wondering what I should do next .. SFE have really stitched me up , since they had retrospectively reversed previous Years funding decisions ( 2021-2022) , and landed me in almost £3K .. Effectively my study has seized on the very last trimester , since I had to focus on paying the debt now owed to the University
SFE had made respective decisions to reverse funding for previsions years since I was studying under the threshold of 25% per year of the course and have taken longer than four academic years .. Though this was due to authorized breaks due to legitimate reasons mainly illness and bereavement ( This study was over covid period )
The ironic thing , is that SFE made this retrospective decision with just one paper left ... And its seriously jeopardizing my chances of graduating ..
If anyone can advise me what I should do next, it will be much appreciated
Thanks in advance
The email is in my sent folder , the header shows as sent and the email address is correct . .
Frustratingly at the moment there is no concrete way to even know if they have received it it , let alone looked at it .. SFE's policy on appeal states "We’ll be in touch to acknowledge your appeal within 5 working days of receiving it. We’ll assign your appeal to one of our case handlers to investigate" Despite this I have received NOTHING , no email , no letter , no call or other means . I had called at four weeks after and six weeks after , and the SFE telephone staff basically are not able to access the appeals progress , so are effectively useless .
I wrote a second email after six weeks to the appeals email but in vain , since yet again no response
I had last week written a complaint to the SLC, whom also state in policy
"If your email is about a new complaint, you will receive an acknowledgement within 5 working days "
Yet 5 working days have passed and no response apart form an automated response , replied immediately .
I checked the StudentRoom forums , and others are getting their appeals opened within 4 weeks ( raised around the same time this year) . So I am growing increasingly concerned
I am wondering what I should do next .. SFE have really stitched me up , since they had retrospectively reversed previous Years funding decisions ( 2021-2022) , and landed me in almost £3K .. Effectively my study has seized on the very last trimester , since I had to focus on paying the debt now owed to the University
SFE had made respective decisions to reverse funding for previsions years since I was studying under the threshold of 25% per year of the course and have taken longer than four academic years .. Though this was due to authorized breaks due to legitimate reasons mainly illness and bereavement ( This study was over covid period )
The ironic thing , is that SFE made this retrospective decision with just one paper left ... And its seriously jeopardizing my chances of graduating ..
If anyone can advise me what I should do next, it will be much appreciated
Thanks in advance
0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353K Banking & Borrowing
- 253.9K Reduce Debt & Boost Income
- 454.8K Spending & Discounts
- 246K Work, Benefits & Business
- 602.1K Mortgages, Homes & Bills
- 177.8K Life & Family
- 260K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards