Problems with Zopa

Ammah45

Hi all. 
I am suddenly having problems with Zopa, both on the app and desktop. 
I need to move some money from my saver account to pay bills and the withdraw button on the app doesn't work. All other buttons are ok. 
On the desktop I get a message saying I am not able to withdraw and I should contact their support. 
I contact support and got through to someone called Cody (apparently) and he is so slow replying. 

Have I been scammed

ToastLady

Managed to withdraw money to nominated account this morning on app.

gravel_2

Seems fine to me.

Calidad

You can only withdraw to a nominated account. 

refluxer

The 'withdraw' button on the app works for me. Do you have a nominated account set up correctly - one that they've approved and have you used it successfully in the past ? Do you definitely have an 'access' pot you can withdraw from ?

Access to the Smart Saver is limited via online banking, but I do have the option to withdraw there too.

To check your nominated account is set up, open your Smart Savings Hub in the app, click Manage and then Linked Accounts - you should have your nominated bank account listed.

VNX

Ammah45 said:

Hi all. T
I am suddenly having problems with Zopa, both on the app and desktop. 
I need to move some money from my saver account to pay bills and the withdraw button on the app doesn't work. All other buttons are ok. 
On the desktop I get a message saying I am not able to withdraw and I should contact their support. 
I contact support and got through to someone called Cody (apparently) and he is so slow replying. 

Have I been scammed

No you havent. 

Ammah45

Thanks everyone. It took me the whole day to sort this out. I am a relatively new customer and so it was a shock.

I spoke to their chat function but the person was dealing with a few other inquiries at the same time. He couldn't sort it out so I spent over an hour on the phone before speaking to someone on a really bad line. She took a lot of information and put me on hold for ages. Her explanation was that sometimes accounts are locked for security reasons and asked me to try again later.
I tried again late last night and suddenly all was fine. It just put me through a lot of stress and I still don't have an explanation of what the problem was.

Frequentlyhere

Just one thought, you don't happen to use a VPN or are currently abroad perhaps?  I recall having issues with Zopa in those circumstances.

Ammah45

Frequentlyhere said:

Just one thought, you don't happen to use a VPN or are currently abroad perhaps?  I recall having issues with Zopa in those circumstances.

No I was where I usually am. All sorted now though