Company Refusing to Collect Faulty Blinds

gillw72

I recently purchased several Venetian blinds from a well known blinds company. Unfortunately, nearly all of them required remanufacturing due to various issues such as transport damage, incorrect materials, or incorrect sizing. Now that we have received the correct blinds, we are left with four that are either faulty or incorrect. The company has declined to retrieve these blinds, suggesting that disposal is our responsibility.

I’m seeking advice on how to encourage the company to take back and properly dispose of these blinds. Is it indeed my responsibility to dispose of them, or is there a way to hold the company accountable for the collection?

Thanks in advance.

Alderbank

It looks like they have gifted them to you to reuse, recycle, repurpose, etc.

If you decide there is no possible use for them they become household waste and you must dispose of them to a licenced waste carrier by putting them in the right colour bin or taking them to the tip.

I would be surprised though if no-one in your community could find a use for brand new venetian blinds. Put them on something like Freecycle or Freegle.
If you are good with your hands the internet is stuffed with weird and wonderful things you can make with discarded venetian blinds, such as https://www.a1blinds.co.uk/blog/post/how-to-recycle-your-blinds

When you paint the skirting board in a carpeted room the slats make excellent paint shields.

There is no obligation on the seller. There's no equivalent of the WEEE regulations for venetian blinds. Consumer Rights Act says you must make them available for collection if the trader wants them back but that's all.

HillStreetBlues

Alderbank said:

It looks like they have gifted them to you to reuse, recycle, repurpose, etc.

If you decide there is no possible use for them they become household waste and you must dispose of them to a licenced waste carrier by putting them in the right colour bin or taking them to the tip.

I would be surprised though if no-one in your community could find a use for brand new venetian blinds. Put them on something like Freecycle or Freegle.
If you are good with your hands the internet is stuffed with weird and wonderful things you can make with discarded venetian blinds, such as https://www.a1blinds.co.uk/blog/post/how-to-recycle-your-blinds

When you paint the skirting board in a carpeted room the slats make excellent paint shields.

There is no obligation on the seller. There's no equivalent of the WEEE regulations for venetian blinds. Consumer Rights Act says you must make them available for collection if the trader wants them back but that's all.

I don't think you have to accept the "gift"  as they would mean you could leave them in a neighbours' garden say you gifted it to them, so becomes their problem.
The OP is entitled to be put into the position of if the breach hadn't taken place, so that would mean not ending up with broken blinds that needs disposal.