Plum lock out of account

ladyluckleo

I have had a plum savings investment app for approx. 3 years, nothing fancy, just a few pounds here and there. Last week the plum account would not accept my pin code on my phone to log in and I have tried everything to try and get back into my account but nothing works. You can't chat to Plum as you need to be in your account and I've sent any email to them but they have not responded. Can anyone help?

gravel_2

Have you tried PIN reset? https://help.withplum.com/en/articles/4582786-i-forgot-my-pin

Otherwise suspect you are stuck waiting for a response.

ladyluckleo

I'll try, thank you.

ladyluckleo

I've tried to get to PIN reset but it won't allow me to get to that screen, I'm stuck with login or register.  Login gets me nowhere, it doesn't recognize anything I put in.

olalalala

Hi, I have the exact same issue! Have you managed to resolve it? Thanks 

Eskdale_investor

I’m the same. Locked out, won’t accept my email or phone number to begin the login process, intermittent replies to their help email address. Glad I’m not the only one who can’t login!

olalalala

Same! I thought I was going crazy and just forgetting my PIN. I am in touch with them via email but they’ve just suggested the obvious things to do so far. They did manage to get my email accepted for the login (which was also not working previously). 

Eskdale_investor

olalalala said:

Same! I thought I was going crazy and just forgetting my PIN. I am in touch with them via email but they’ve just suggested the obvious things to do so far. They did manage to get my email accepted for the login (which was also not working previously). 

They have done the same for me now, too.