trading212

phoebe03cat

Am using the 'easy access' isa as a savings a/c, accepting the withdrawal times/open banking etc and had a good read through the threads, but today received my monthly statement, showing transactions direct to my inbox which I don't have to log in to access. Realise this is standard for them, BUT it also shows my account number with them, which the bot and common sense states it shouldn't. Anyone else get this? its my first summary. The speak to human on chat never turns up so I'm going to have to mail them. Is this the 'norm'

friolento

Statements normally have account numbers, and sort codes where applicable, on them. What do you consider the issue with this?

booneruk

I wonder if it's a standard sort code and bank account number, or something bespoke to the T212 system.

Either way, even if it was a standard sort code/bank account, anyone with it could pay money into the account on your behalf - as well as potentially being able to set up a direct debit (to a charity, energy supplier? etc), which the DD guarantee would protect you from anyway.

If it's a bespoke account number system I'm not sure what could happen. 

PloughmansLunch

I have both an Invest account and a S&S ISA (holding cash) with them and get emailed two separate statements - each has a unique account number which is only used as a customer reference and doesn't tally up with the sort code & account number needed to pay in to Trading 212.

If you're worried about security then I would make sure passcode lock / face ID is switched on in the settings menu as I think it's off by default.

phoebe03cat

Amazed, chat bot has responded with a human after several hours wait. Being dealt with. Posted in case anyone else gets this too.