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Samsung TV The Frame Art Mode QLED

vicki84
vicki84 Posts: 212 Forumite
Part of the Furniture 100 Posts Combo Breaker
in Consumer rights
Hi 

I would appreciate any advice in August 2022 I purchased a 2021 43" The Frame Art Mode QLED TV from Very. At the time I was recovering from an accident and I forgot to extend the Warranty with Samsung.

Today the TV has a think black line though the centre. I contacted Samsung and they said I will have to pay for a repair because I only had 12 months warranty. 

I was just wondering if anyone had any advice before I organise a repair. 

Thank you for your time.

Comments

  • eskbanker
    eskbanker Posts: 38,851 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    You can pursue the retailer (rather than the manufacturer) under the Consumer Rights Act, but would need an engineer report to verify that the fault is a latent one relating to a manufacturing flaw that would have been present at the time of purchase.
  • vicki84
    vicki84 Posts: 212 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Sorry would that be Very?
  • eskbanker
    eskbanker Posts: 38,851 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    vicki84 said:
    Sorry would that be Very?
    Yes, if that's who you bought it from.
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