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Order not fulfilled due to price increase
hyoung1
Posts: 1 Newbie
I have ordered some outdoor furniture.
They have emailed to say that they cannot fulfil due to the product I ordered being discontinued and have offered me an alternative that I do not want.
I have gone on their website to view other items and can see the item I originally ordered still showing as in stock, but they have increased the price.
What are my rights? I do not want to cancel my original order as I know it is still available - they just want me to order again at the higher price
They have emailed to say that they cannot fulfil due to the product I ordered being discontinued and have offered me an alternative that I do not want.
I have gone on their website to view other items and can see the item I originally ordered still showing as in stock, but they have increased the price.
What are my rights? I do not want to cancel my original order as I know it is still available - they just want me to order again at the higher price
0
Comments
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Hello OP
Were did you buy from?
It would depend upon when acceptance occurs, often online retailers will state the contract is formed/accepted upon dispatch meaning either you or them can withdraw their offer (cancel) freely.In the game of chess you can never let your adversary see your pieces1
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