Faulty Vitamix: registered, within warrantee but they want a receipt

TC1256

Vitamix give a 7 year warrantee.  We've had our for 6 years and it's gone wrong.  We registered it on their website when we bought it but Vitamix say that they want to see proof of purchase.  Can they do that?  I can't see anything on their website that says we need to do this.  Surely, registering at the point of purchase is good enough? How many people are likely to keep proof of purchase from 6 years ago! 

Hoenir

Always keep purchase receipts for items with guarantees. Unless they are uploaded with a scan copy at the time of registering the guarantee.  Seems perfectly reasonable. Otherwise would open to abuse. 

Aylesbury_Duck

TC1256 said:

Vitamix give a 7 year warrantee.  We've had our for 6 years and it's gone wrong.  We registered it on their website when we bought it but Vitamix say that they want to see proof of purchase.  Can they do that?  I can't see anything on their website that says we need to do this.  Surely, registering at the point of purchase is good enough? How many people are likely to keep proof of purchase from 6 years ago! 

Yes, they can.  Warranties are separate to consumer rights, and a manufacturer can impose the requirement for proof of purchase to invoke the warranty.

Are your bank or credit card statements from that time available?

LinLui

TC1256 said:

Vitamix give a 7 year warrantee.  We've had our for 6 years and it's gone wrong.  We registered it on their website when we bought it but Vitamix say that they want to see proof of purchase.  Can they do that?  I can't see anything on their website that says we need to do this.  Surely, registering at the point of purchase is good enough? How many people are likely to keep proof of purchase from 6 years ago! 

I do. It's very unusual that it doesn't tell you to keep the receipt. Without that,  how do they know you didn't register it two years after buying it. 

Okell

TC1256 said:

...  Surely, registering at the point of purchase is good enough? How many people are likely to keep proof of purchase from 6 years ago! 

What do you mean by "at the point of purchase"?

Do you mean your product was registered by the seller at the time of purchase, or what?

If you have a product with a warranty/guarantee for N years, you should keep the receipt fot N years...

Largs

The two most recent things I bought with longer guarantees, 3 and 5 years both asked for an upload of receipt when registering for it.  Maybe 6 years ago that wasn't done as much.  Hopefully your credit card company can retrieve a copy of your purchase.

Money_Grabber13579

Largs said:

The two most recent things I bought with longer guarantees, 3 and 5 years both asked for an upload of receipt when registering for it.  Maybe 6 years ago that wasn't done as much.  Hopefully your credit card company can retrieve a copy of your purchase.

 But even that won’t tell you what you purchased, only that you purchased something in a particular store. Going to the store which it was purchased from and seeing if they have any records might be a better option, particularly if it was from an online retailer as they might be more likely to retain such details.

Largs

What a good idea to ask the retailer.

DullGreyGuy

TC1256 said:

Vitamix give a 7 year warrantee.  We've had our for 6 years and it's gone wrong.  We registered it on their website when we bought it but Vitamix say that they want to see proof of purchase.  Can they do that?  I can't see anything on their website that says we need to do this.  Surely, registering at the point of purchase is good enough? How many people are likely to keep proof of purchase from 6 years ago! 

How do they know it was done at the time of purchasing? You could have bought it 2 years before and only registered it at that point claiming a false purchase date to get yourself a 9 year warranty. 

Warranties are not statutory rights and as such they can broadly have whatever terms they want, its not uncommon that if the receipt isn't asked for at point of registration that you are asked for it at point of claim. As others have said, for anything with a material warranty that you may want to claim on in the future keep the receipt until the end of the warranty. If you're happy to just buy again when it fails then dont keep the receipt. 

JadedAngel88

TC1256 said:

Vitamix give a 7 year warrantee.  We've had our for 6 years and it's gone wrong.  We registered it on their website when we bought it but Vitamix say that they want to see proof of purchase.  Can they do that?  I can't see anything on their website that says we need to do this.  Surely, registering at the point of purchase is good enough? How many people are likely to keep proof of purchase from 6 years ago! 

Me, I have proof of purchase for an oven that's 20 years old. I keep all receipts and instruction manuals together in a folder, then if anything goes wrong I have the proof at hand.

It's a good habit to have and saves time when it comes to claiming on a warranty.