Section 75 - Everest 2020 Door

bigguy201

The latest incarnation of 'Everest Windows and Doors' has gone into administration (Everest 2020) in May this year.

We have a back door that was fitted by them 18 months ago which has now become faulty (seems to be warped somehow and will not lock or open/close properly)

Anglian Home Improvements who took over Everests order book wont touch it, nor do they even do paid repairs callouts.

The deposit for the door was paid on my credit card, so my question being would this be covered under the Section 75 protection for a claim?

Many thanks in advance.

DullGreyGuy

Potentially, but you are likely to need someone to come out and provide a report on what the problem is, how its to be rectified etc.

Grumpy_chap

What is actually wrong with the door?
Is the door truly warped, or is the reason for the difficulty with locking & opening something that can be fixed by adjustment?  
It is not uncommon for uPVC doors, or any type of door for that matter, to require adjustments to the hinges and locking mechanism periodically as there is natural settlement and movement relative to the frame.
Could a local independent company undertake a service visit?

Nasqueron

bigguy201 said:

The latest incarnation of 'Everest Windows and Doors' has gone into administration (Everest 2020) in May this year.

We have a back door that was fitted by them 18 months ago which has now become faulty (seems to be warped somehow and will not lock or open/close properly)

Anglian Home Improvements who took over Everests order book wont touch it, nor do they even do paid repairs callouts.

The deposit for the door was paid on my credit card, so my question being would this be covered under the Section 75 protection for a claim?

Many thanks in advance.

You may be able to make a claim but you would be expected to get an assessment from a fitter to confirm it was faulty and not just wear and tear - then put a claim in and see

Guest2025

bigguy201 said:

The latest incarnation of 'Everest Windows and Doors' has gone into administration (Everest 2020) in May this year.

We have a back door that was fitted by them 18 months ago which has now become faulty (seems to be warped somehow and will not lock or open/close properly)

Anglian Home Improvements who took over Everests order book wont touch it, nor do they even do paid repairs callouts.

The deposit for the door was paid on my credit card, so my question being would this be covered under the Section 75 protection for a claim?

Many thanks in advance.

That happened to two doors we purchased with Everest within a week or so of install.  In our case the doors slipped - and appreciably. A really good lock smith or door fitter should be able to rectify. If you have your fensa certificates (which we don’t - and ours were installed April 2023 … but they kept having reasons for not providing them which got ever more ludicrous so clearly the end was neigh) - you are covered under an instance backed guarantee. 

If you aren’t, make sure the locksmith writes to the reason it wasn’t working - ours slipped like 3 cm, which is simply not wear and tear in three weeks - let alone 3 years. 

To reset though it should not  be more than like £100.  But if the door fitter says the door is just >€*^ then go do the section 75. And yes it’s covered if you don’t have cover through the insurance backed guarantee *if* you can prove door is not fit for purpose (ie not fixable and not locking so not safe).  

Guest2025

Insurance backed guarantee - not instance. That was autocorrect!