Faulty car entertainment system possible to reject on finance?

Mark_84

I bought a brand new car on finance at the end of October 2023. The entertainment screen in the middle of the dash used for radio/sat nav etc gets stuck in a reboot loop. This can last upto 30mins which is a full journey and makes the radio, sat nav and phone functions unusable.

The car has been into the local dealer twice in December and February yet the fault still persists.

Am I entitled to reject this car to the finance company? If so is this an easy process? I have sent them an email but expect to be fobbed off.

The finance company is Seat financial services part of Volkswagen finance.

TELLIT01

I would think it highly unlikely that you would be able to reject the car on the basis that the entertainment system isn't working correctly.  What is the make and model and have you looked to see if there have been any other similar complaints?

daveyjp

Problems with VW screens are very well documented.  They use buyers as Beta testers.

HillStreetBlues

TELLIT01 said:

I would think it highly unlikely that you would be able to reject the car on the basis that the entertainment system isn't working correctly.  What is the make and model and have you looked to see if there have been any other similar complaints?

It does include the sat nav also, Car might be able to get from A to B the car should be able to tell how to get to B but it doesn't
What would be the tipping point of faulty components?

pinkshoes

TELLIT01 said:

I would think it highly unlikely that you would be able to reject the car on the basis that the entertainment system isn't working correctly.  What is the make and model and have you looked to see if there have been any other similar complaints?

It is still part of the car and quite an essential part to many drivers. 

A 1 hour drive with no satnav or music would be a stressful drive for me!

photome

TELLIT01 said:

I would think it highly unlikely that you would be able to reject the car on the basis that the entertainment system isn't working correctly.  What is the make and model and have you looked to see if there have been any other similar complaints?

It’s not just entertainment though, it has many other functions, possibly AC controls or at least the temp display

i would say it is reason to reject

DullGreyGuy

Mark_84 said:

I bought a brand new car on finance at the end of October 2023. The entertainment screen in the middle of the dash used for radio/sat nav etc gets stuck in a reboot loop. This can last upto 30mins which is a full journey and makes the radio, sat nav and phone functions unusable.

The car has been into the local dealer twice in December and February yet the fault still persists.

Am I entitled to reject this car to the finance company? If so is this an easy process? I have sent them an email but expect to be fobbed off.

The finance company is Seat financial services part of Volkswagen finance.

How much was the car?

If it is under £30,000 then your rights are the same with the finance company as they are with the dealership and you can choose which you deal with. If it's over £30,000 and under £60,260 then your rights against the finance company only crystallise after you've failed to get the dealership to deal with it.

Generally its easier to deal with the company you bought from than the Finance company... so if you think you've right to reject (which sounds like you do under the CRA) what have the dealership said since you told them you are rejecting the car? 

Note that if you are attempting to reject it the continued use of it can be problematic. 

Mark_84

DullGreyGuy said:

Mark_84 said:

I bought a brand new car on finance at the end of October 2023. The entertainment screen in the middle of the dash used for radio/sat nav etc gets stuck in a reboot loop. This can last upto 30mins which is a full journey and makes the radio, sat nav and phone functions unusable.

The car has been into the local dealer twice in December and February yet the fault still persists.

Am I entitled to reject this car to the finance company? If so is this an easy process? I have sent them an email but expect to be fobbed off.

The finance company is Seat financial services part of Volkswagen finance.

How much was the car?

If it is under £30,000 then your rights are the same with the finance company as they are with the dealership and you can choose which you deal with. If it's over £30,000 and under £60,260 then your rights against the finance company only crystallise after you've failed to get the dealership to deal with it.

Generally its easier to deal with the company you bought from than the Finance company... so if you think you've right to reject (which sounds like you do under the CRA) what have the dealership said since you told them you are rejecting the car? 

Note that if you are attempting to reject it the continued use of it can be problematic. 

The car was just under 30k. I emailed the dealer a while ago and they just ignored me. Since then it’s had a few software updates which improved it for a while. I did further reading online and it stated that as the finance company own the car it’s then I have to deal with rather than the dealer?