Octopus Tracker error since BST time switch

MP1995

There have been rumours that some Tracker customers have been affected by the BST time change.

What has been reported on other forums is that since March some tracker users have been charged for yesterday's use at today's rate(a day out)

That won't affect those that have constant use much  but those that wait for the "cheaper" days and do as much as possible then they could have been charged more than they expected.

Worth checking your account to see if it is affected.

Qyburn

My last bill is correct.

SJMALBA

I have this problem on by May electricity bill (smart meters were only installed in April, so that was an apportioned bill) - 3 weeks after notifying them, and other that a number of irrelevant 'explanations', they have yet to even correctly identify the cause of the problem, let alone correct it; it doesn't seem to matter how many times I detail/explain the problem, or how much evidence (screenshots of actual vs billed usage etc.) I provide, apparently everyone at Octopus, from general CSAs, smart team, issue resolution or 'Greg Jackson' appear to be incapable of understanding the problem, never mind sorting it - spectacularly, abysmally, useless...

This also happens to be the 3rd month in a row they've messed up my bills, in different ways each time - quite the worst company I've ever had the 'pleasure' of dealing with (and yes, that's saying something!).

@MP1995 is there any sign that others affected by the problem have had better luck than me in getting it sorted?

northernstar007

looking at the usage on the app for electric, my 11pm-12 midnight goes on the following day, seems like the system  put there clocks forward by 2 hrs as this has only started when the clocks went forward
i can live with that but could be a concern when i go on agile in november

masonic

northernstar007 said:

looking at the usage on the app for electric, my 11pm-12 midnight goes on the following day, seems like the system  put there clocks forward by 2 hrs as this has only started when the clocks went forward
i can live with that but could be a concern when i go on agile in november

Well 11pm-midnight BST is the next day in GMT, suggesting the app isn't correcting the date for timezone. The day view seems ok, but the week, month and year view will be impacted. We'll have returned to GMT by November, so this discrepancy will go away.

Reed_Richards

If you look at third party apps like Loop or n3rgy, these give their times by GMT.  So my night rate, which starts at midnight, starts at 11 PM according to these apps.  

MP1995

SJMALBA said:

I have this problem on by May electricity bill (smart meters were only installed in April, so that was an apportioned bill) - 3 weeks after notifying them, and other that a number of irrelevant 'explanations', they have yet to even correctly identify the cause of the problem, let alone correct it; it doesn't seem to matter how many times I detail/explain the problem, or how much evidence (screenshots of actual vs billed usage etc.) I provide, apparently everyone at Octopus, from general CSAs, smart team, issue resolution or 'Greg Jackson' appear to be incapable of understanding the problem, never mind sorting it - spectacularly, abysmally, useless...

This also happens to be the 3rd month in a row they've messed up my bills, in different ways each time - quite the worst company I've ever had the 'pleasure' of dealing with (and yes, that's saying something!).

@MP1995 is there any sign that others affected by the problem have had better luck than me in getting it sorted?

The normal lottery of getting someone in customer services that know energy basics and those that are just there for the Octovibe. Pot luck really.