Comms Hub Fault?

Qyburn

QrizB said:

On the contrary, there are decent smart meter teams at most of the larger suppliers. 

That's not to say you'll ever manage to contact them or even have your issue referred to them. I spent months being told absolute nonsense by customer support. A mixture of blatantly incorrect assertions about how smart work, and insistence the the issue must due to poor WAN. Only by chance after i posted a rant on Facebook did someone mention there's a known issue with our model meter, with a known easy fix.

Reed_Richards

My smart meter problem may have been that my WAN signal diminished.  But there was no obvious reason why that might have happened.  After a couple of months I got the comms hub working again, now on the end of a flying lead.  But the WAN signal could have got stronger again anyway; I have no way of knowing.  My symptoms were that although the WAN light flashed every 5 seconds most of the time, it did sometimes flash every two seconds for a few minutes.  That seemed to block all communications, despite the fact that most of the time everything appeared normal.