Post Office/Royal Mail Signed 4 & Next Day Del?

russellsnr

Hi, Purchased an item from a forum, (reputable seller) posted 1st class signed for was posted last Tuesday got tracking number that's worth nothing on the mail site and still no delivery, if this turns up it is now no good to me as needed it for Tuesday gone, also purchased from eBay yesterday and seller sent at 11.15hrs with next day delivery by 1300hrs, needless to say did not arrive today. Anyway to the first item, if it now arrives by some miracle (to late) can I just tell the post office/royal mail to return it at there cost to sender? Thank You.

molerat

What delivery service did they use for "sent at 11.15hrs with next day delivery by 1300hrs" ?   What exactly does "sent" mean ?  If a larger seller it likely means the label was generated so may not have gone into the system until late last night.  

If you refuse delivery there is a possibility you will have a fight on your hands for a refund.

russellsnr

molerat said:

What delivery service did they use for "sent at 11.15hrs with next day delivery by 1300hrs" ?   What exactly does "sent" mean ?  If a larger seller it likely means the label was generated so may not have gone into the system until late last night.  

If you refuse delivery there is a possibility you will have a fight on your hands for a refund.

Sent means it was accepted at the post office counter at 11:15hrs.

Rantband

molerat said:

What delivery service did they use


With no answer coming from the OP I would assume Royal Mail Special Delivery Guaranteed by 1pm

russellsnr

2nd Package arrived today 12:15hrs. Posted 48 hrs ago.
First package first Class Sig on arrival sent Tuesday 18th no sign of it, sender going to request insure after 30 days.
Thank You.

russellsnr

Just a follow up.
2nd package returned to sender today with half the labels missing, lucky part of there address still readable, post office wanted £7 extra postage for returning it lucky the sender had photos of package before they sent it.

steviebabes

russellsnr said:

Just a follow up.
2nd package returned to sender today with half the labels missing, lucky part of there address still readable, post office wanted £7 extra postage for returning it lucky the sender had photos of package before they sent it.

Please explain this, what was wrong with your second package?

russellsnr

steviebabes said:

russellsnr said:

Just a follow up.
2nd package returned to sender today with half the labels missing, lucky part of there address still readable, post office wanted £7 extra postage for returning it lucky the sender had photos of package before they sent it.

Please explain this, what was wrong with your second package?

OK, The 2nd package was sent signature required 1st class and never arrived was returned to sender after 10 days as the post office mangled the address label, the 1st package from different sender was sent with signed for 24hr to arrive  before 1300hr next day, took 48hrs to arrive.

soolin

russellsnr said:

steviebabes said:

russellsnr said:

Just a follow up.
2nd package returned to sender today with half the labels missing, lucky part of there address still readable, post office wanted £7 extra postage for returning it lucky the sender had photos of package before they sent it.

Please explain this, what was wrong with your second package?

OK, The 2nd package was sent signature required 1st class and never arrived was returned to sender after 10 days as the post office mangled the address label, the 1st package from different sender was sent with signed for 24hr to arrive  before 1300hr next day, took 48hrs to arrive.

quote:  'the 1st package from different sender was sent with signed for 24hr to arrive  before 1300hr next day, took 48hrs to arrive'

Just to clarify, signed for isn't a guaranteed service either. only special delivery is a guaranteed next day and even then there are some exclusions.

GadgetGuru

There are several factors to consider. 

1st class doesn't mean next day any more - not like it used to. It can take several days. 
For guaranteed delivery you need to use RM Special Delivery. 
Tracked24 is generally next day for me as well. 

Another factor is the Post Office themselves. 
Ive noted that Tracked 24 and Next Day Guaranteed, or priority, services are taken by them behind the counter and placed in a priority pile. 
All other items, including Tracked48, are placed into the postal bag, and if the bag is not yet full it isn't passed across to the RM driver. So it could sit there until the next day before its full and passed across. 
Ive dropped items off Tracked48 on a Friday in the past, and it doesn't leave the Post Office and get to the RM sorting office until the following Monday! Hence causing a delay.