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Villa complaint - not ABTA protected - Avoid Agni Travel and Beach Villas

2babyboys
Posts: 117 Forumite


Hi long story, but we paid for a villa with a pool. for 3 days our pool was inaccessible due to water issues in the pool. Villa company denied my request to move and refund remaining days (I found an alternative villa). Property Manager supported my request, but villa company said no. We had no assurance to when this issue would be fixed so was quite stressful with 3 kids ina heatwave without a pool! Bank won't support a chargeback because we stayed even although we paid fro a service we didn't get. Any suggestion where I can go from here please? Thanks
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Like most, https://www.agnitravel.com/booking-terms asserts that your contract is with the property owner and that any issues need to be addressed with them rather than the agent - who is the company owning the villa and in which jurisdiction are they registered?0
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Hiya, thanks for your reply. I wasn't privy to the property manager details, all I managed to get was whatsapp number, which appears to be Turkish. They were nice enough, but kept insisting I have to go via agent Agni Travel, who referred to their refund policy saying I'm not eligible.0
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2babyboys said:Hiya, thanks for your reply. I wasn't privy to the property manager details, all I managed to get was whatsapp number, which appears to be Turkish. They were nice enough, but kept insisting I have to go via agent Agni Travel, who referred to their refund policy saying I'm not eligible.0
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Agni's? I don't have anything from the Property Manager, they are just there for facililties0
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2babyboys said:Hiya, thanks for your reply. I wasn't privy to the property manager details, all I managed to get was whatsapp number, which appears to be Turkish. They were nice enough, but kept insisting I have to go via agent Agni Travel, who referred to their refund policy saying I'm not eligible.0
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2babyboys said:We had no assurance to when this issue would be fixed
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