how to reach Booking.com representative

Emily_Joy

I haven't been directly out of pocket, but it something odd has happened: on my booking.com account there are two bookings made by person I have never heard off, based on his name I am guessing he is from Georgia (the country, not the state). One booking is in Trieste in the end of May/ beginning of June and another one was in Vienna in the middle of June. The first booking eaten all my booking.com credit (I had cashback rewards accumulated). I have not received any communication about it. The card used to guarantee the booking was not mine (I believe so at least... sigh).

I have obviously signed out of all my booking.com sessions. I have also changed the password. But I would like to know what happened and to get my booking.com credit back.

How to reach booking.com, if you do not have any upcoming bookings?

400ixl

Wouldn't you just use https://secure.booking.com/help

Will need to sign in, but doesn't need a booking. Although you could use one of the ones you mentioned which aren't yours as such.

Emily_Joy

400ixl said:

Wouldn't you just use https://secure.booking.com/help

Will need to sign in, but doesn't need a booking. Although you could use one of the ones you mentioned which aren't yours as such.

No, this doesn't get me anywhere. I get an option to chat or to call customer services and the chat is not an option because

GingerTim

Try a direct message on Twitter?

Emily_Joy

GingerTim said:

Try a direct message on Twitter?

I have neither twitter nor facebook nor any other social network account.

PragmaticMoneySaver

Emily_Joy said:

GingerTim said:

Try a direct message on Twitter?

I have neither twitter nor facebook nor any other social network account.

They do and it is a very good and usually well responded to form of contact.  Why not sign up to X solely for the purpose of communicating with them?

GingerTim

PragmaticMoneySaver said:

Emily_Joy said:

GingerTim said:

Try a direct message on Twitter?

I have neither twitter nor facebook nor any other social network account.

They do and it is a very good and usually well responded to form of contact.  Why not sign up to X solely for the purpose of communicating with them?

Precisely - a pragmatic solution would be to sign up for this purpose.

Aylesbury_Duck

Emily_Joy said:

GingerTim said:

Try a direct message on Twitter?

I have neither twitter nor facebook nor any other social network account.

Create a "burner" account for this, then.  It's probably your best bet to get a response.