octopus engineers in my area

northernstar007

as the topic says enginners in my area, ive just logged onto to octopus and i got this "

We have engineers available in your area

You can wave goodbye to submitting monthly meter readings and hello to a whole new world of smart energy. We have slots available at no extra cost.

i alreay have a smart meter and on the tracker tariff, i also put my readings in monthly, so what is this thats on offer and what will they do

Slinky

It sounds like this is aimed at people who don't already have smart meters.

FreeBear

Slinky said:

It sounds like this is aimed at people who don't already have smart meters.

Or those that have a SMETS1 meter that hasn't had a firmware update to connect to the DCC system.

If the OP has to submit monthly readings, then that suggests a problem SMETS1 meter, and should be upgraded.

northernstar007

FreeBear said:

Slinky said:

It sounds like this is aimed at people who don't already have smart meters.

Or those that have a SMETS1 meter that hasn't had a firmware update to connect to the DCC system.

If the OP has to submit monthly readings, then that suggests a problem SMETS1 meter, and should be upgraded.

that is the case, i have smets1 meters and always have problems with avg reading, shall i go ahead and book an appointment

update , now its not offering me an appointment, will keep trying

FreeBear

If you have an old SMETS1 meter, it may well be worthwhile getting it replaced. If you have a gas meter, I would upgrade that to a definitely replace - Gas meters have a battery life of around 10 years, so a SMETS1 gas meter may well be getting close.

northernstar007

its not offering me an appointment now, so ive messaged octopus on twitter asking if they offer me it again on my account

and both meters are a bit old i think they were fitted by first utility so that shows you how old they are

northernstar007

and a quick very polite reply back, saying my meters are working fine but have registered for a upgrade when the smets2 are rolled out

prowla

They have their tentacles everywhere!

MP1995

Again Octopus pushing ahead and getting the older smets1meters replaced where they have excess workforce.

They did ours upgrading our 8 year old smets1 with a new smets2 some time back.

No downsides

brewerdave

Just had the same message ! I already have a SMETS2 leccy meter but I've been trying for ~ 2 years to get a smart gas meter of any description. My gas meter is ~ 26 years old.
What's the betting that the appointment will get cancelled when they realise I don't need both meters replaced ?

brewerdave

brewerdave said:

Just had the same message ! I already have a SMETS2 leccy meter but I've been trying for ~ 2 years to get a smart gas meter of any description. My gas meter is ~ 26 years old.
What's the betting that the appointment will get cancelled when they realise I don't need both meters replaced ?

Just to update - the fitter turned up on the day/time appointed. To my surprise he knew that I already had a SMETS2 leccy meter and was ready to fit a new gas meter. Everything went smoothly ,he supplied me with the Octopus mini and within a few hours ,I could see my gas usage on the Octopus app. So much for my cynicism !
He DID say that the supply of meters is still a huge problem when I told him about my previous 3 cancelled appointments with EDF