We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
The MSE Forum Team would like to wish you all a very Happy New Year. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!
Always check the guarantee
WildFlowerWoman
Posts: 1 Newbie
We have some excellent saucepans which have given us at least 15 years daily use.
Recently the handle on the largest one became a bit loose and we noticed that it was leaking from the rivet a bit.
The saucepan has a lifetime guarantee but I don't remember ever registering it.
I contacted the company through their website to check whether we were covered by the guarantee before spending >£40 on a replacement (as I said, excellent saucepans). A few emails and some photos later and I'm being sent a replacement free of charge.
Shout out to Stellar Cookware for excellent customer service and sticking to their promise.
Recently the handle on the largest one became a bit loose and we noticed that it was leaking from the rivet a bit.
The saucepan has a lifetime guarantee but I don't remember ever registering it.
I contacted the company through their website to check whether we were covered by the guarantee before spending >£40 on a replacement (as I said, excellent saucepans). A few emails and some photos later and I'm being sent a replacement free of charge.
Shout out to Stellar Cookware for excellent customer service and sticking to their promise.
3
Comments
-
I have a set of saucepans with a lifetime guarantee. Own brand, bought from Woolworths1
-
Despite rumours of re-opening, Woolworths haven't had a UK presence since 2015kempiejon said:I have a set of saucepans with a lifetime guarantee. Own brand, bought from WoolworthsIf you are querying your Council Tax band would you please state whether you are in England, Scotland or Wales0 -
And even if it did it would be a different legal entity to the one that gave the guarantee. The name, trademarks and domain have been bought/sold a couple of times but the entity is in limbo, it was liquidated but a court order reinstated it in 2017 but nothing has ever been filed since.lincroft1710 said:
Despite rumours of re-opening, Woolworths haven't had a UK presence since 2015kempiejon said:I have a set of saucepans with a lifetime guarantee. Own brand, bought from Woolworths0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353K Banking & Borrowing
- 253.9K Reduce Debt & Boost Income
- 454.8K Spending & Discounts
- 246.1K Work, Benefits & Business
- 602.2K Mortgages, Homes & Bills
- 177.8K Life & Family
- 260K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards