currys want money to see if my computer is faulty

Jumblebumble

happyman70 said:

My emails were ignored until finally i got a message back saying that they could check the computer but it would cost me. I was shocked.

Th

They have not said how long it will be away for. I have had problems from day one with the computer

The problem is that any competent IT support person will tell you that  20% of their work is fixing the tech and 80%  is fixing users, and also I am sure you are totally honest many times the old adage of "customers are liars" is accurate

CardinalWolsey

With the additional information in a subsequent post, what I take from this is that the OP originally took it back to Currys, who informed them that it would be an out of warranty repair (cleaning crumbs from keyboard or some such issue).

More recently, the OP has twigged that that they can go the credit provider route, even though their machine is now that much older (and probably beyond the expected life of their battery). Quite reasonably, they are now being asked to pay for an inspection to determine the cause of their problems.

The OP should note that batteries are usually user-serviceable parts (order a replacement online, which will come with the tools required to replace it), and if they are using the laptop actually on their lap for long periods of time, this can cause overheating problems, even if they "have it on a slant". To help with the keyboard issue, open the laptop, turn if over so that the keys are facing the floor, and give some soft taps to the back of the laptop - that usually clears the detritus from the keyboard which is the most common cause for sticky keys (i.e. "crumbs")

IvanOpinion

Jumblebumble said:

happyman70 said:

My emails were ignored until finally i got a message back saying that they could check the computer but it would cost me. I was shocked.

Th

They have not said how long it will be away for. I have had problems from day one with the computer

The problem is that any competent IT support person will tell you that  20% of their work is fixing the tech and 80%  is fixing users, and also I am sure you are totally honest many times the old adage of "customers are liars" is accurate

Reminds me of the time, as a young engineer, a customer called me out because their terminal had stopped working. In those days, even though I sometimes had to crawl around on the floor I was still expected to wear a decent suit and tie.

On arrival I asked if anything in particular had happened, to which I was told 'No it wouldn't turn on this morning'. The warning signs were there, normally her desk was a sprawl of paperwork but on this occasion her desk was tidy with neat piles of paperwork.  The first thing I did was lift the keyboard out of the way to access the main unit at which point half a cup of cold coffee flowed from the keyboard down the front of my suit and shirt.

I asked again if anything unusual had happened and the operator admitted she had spilt her coffee into the keyboard but didn't want to get into trouble. Fortunately it just needed a new keyboard and her company paid to launder my clothes.

Vectis

The op is 'shocked' that after 3 years of use they have to pay to find out why their laptop isn't working properly, and wondering why the battery isn't holding its charge like it used to.