Itemised e-receipts

Okell

I bought 4 pairs of running socks instore from Runners Need at Cotswold Outdoor yesterday.

I have to bring one pair back because they're odd sizes - one medium one large.

Looking at the e-receipt they've sent me it shows the 4 pairs of socks but it only shows the total amount paid, not the price for each pair.  (They weren't all the same price).

Is that usual?  It seems odd to me to provide a receipt that only shows the total paid and not the price for each item.

It's not a major problem as I don't expect any difficulty getting them refunded, but I'm curious as to whether this is standard practice

If the socks cost £15 per pair and I bought 7 pairs and the receipt only showed a total of £105 not the prices per pair, would the purchase theoretically be eligible under s75 CCA?...

NB - I'm not suggeting I'm going to need to make a s75 claim   - I'm just curious...   

Mark_d

A receipt only has to confirm the amount of money you paid ie. it could say "Received with thanks. £100". Though usually shop receipts are itemised.

In your example Section 75 would not apply, as each pair is less than £100.  Section 75 is about the transaction rather than the format of any receipt to might get.

DullGreyGuy

Mark_d said:

In your example Section 75 would not apply, as each pair is less than £100.  Section 75 is about the transaction rather than the format of any receipt to might get.

S75 says that a single item must be £100 or more however there is always some debate on what a "single item" is. If you buy a pack of 4 shirts for £100 is that 1 item or 4? Most would agree it's one item because thats how it was packaged and you couldn't buy them individually. Things get much more messy though and the FOS is full of arguments on if multiple things made up a single (eg a new kitchen) or if a single thing was artificially divided to get it below the £30k upper limit (could also be a kitchen). 

One of the ways its checked is how its presented on the receipt or invoice... quantity = 1 probably is a single thing, quantity = 7 then its clearly multiple items. Even that can be wrong with some receipts though, having bought 5m of fabric my receipt gave a quantity of 5 as they sell it by the meter but I received a single 5m run

There is the potential for mistakes to be made based on receipts if people are not forthcoming with information.

RefluentBeans

It’s an interesting question regarding S75. 

The case of a suit springs to mind - where a suit is covered if the suit costs >£100 but the individual components (jacket, trousers) are available at a reduced price. 

I think the general sanity check answer is that if the product is available to buy as a hole unit formed of constituent components then it is likely eligible for S75 protection. For example with the multipack T-shirt example, if the T-shirts were billed as ‘1x 5-pack of T-shirts = 1 x £100, total £100’ then it’d likely be covered. If you were billed as ‘5 x T-shirts = 5 x £20, total £100’ then it wouldn’t be covered. 

I’d expect the reason being would be if you were to reject the product for a refund, you’d have to reject the whole product, and so would lose the entire value, so rejecting a multipack (or suit) would require you to reject all components; whilst if you bought them separately you could reject one without impairing the rights on the others. 

Saying that, I would also find it hard to believe if you bought, say a computer, and upgraded the memory, and got billed as a separate line item for that memory upgrade; that the credit provider/FOS would say the items are two distinct items…