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Scottish Power not refunding credits
Have recently exited as a SP customer as they were not competitive, this was on 31st May.
Still no sign of the return of my credit balances despite their promise of between 5-10 days. No replies to an email despite their 5 day reply promise.
Try to phone and their system knows you have left and when you ask to be put through to an agent it says sorry you have left and asks you to email.
So incredibly frustrating and disappointed in their service. I assume ombudsman may be next step but have to wait 8 was for that.
I don't know how they are able to get away with holding customer funds.
Still no sign of the return of my credit balances despite their promise of between 5-10 days. No replies to an email despite their 5 day reply promise.
Try to phone and their system knows you have left and when you ask to be put through to an agent it says sorry you have left and asks you to email.
So incredibly frustrating and disappointed in their service. I assume ombudsman may be next step but have to wait 8 was for that.
I don't know how they are able to get away with holding customer funds.
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Comments
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Did you submit a meter read on your last day with them, did you have a functioning smart meter? Usually a final bill has to be issued and that normally means new and old supplier agree a meter read which they then use for closing and opening reads, a final bill is then issued and credit or final payment happens at that point. Have you had a final bill?KevBarry said:Have recently exited as a SP customer as they were not competitive, this was on 31st May.
Still no sign of the return of my credit balances despite their promise of between 5-10 days. No replies to an email despite their 5 day reply promise.
Have you sent an email?KevBarry said:Try to phone and their system knows you have left and when you ask to be put through to an agent it says sorry you have left and asks you to email.
You have to wait for either their final response or eight weeks from the point you submitted a formal complaint, which by the sound of it you may have not done yet, however you need to have a valid complaint first.KevBarry said:So incredibly frustrating and disappointed in their service. I assume ombudsman may be next step but have to wait 8 was for that.
There is a process that has to be followed, they have six weeks to send the final bill and then ten working days to refund a credit if there is one.KevBarry said:I don't know how they are able to get away with holding customer funds.0
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