Anybody have a HP support 'phone number?

Okell

As above.

I've got a printer problem.  I've tried their "Virtual Assistant" but it hasn't helped and is now going round in circles.

I've tried searching their website for a number to speak to a human being in real time but it appears I have to give them my printer's serial number first, but the site is telling me it doesn't recognise the number and won't let me continue(!).

Anyone got a 'phone number?

[Edit:  You must know that I am wholly illiterate on IT  matters - which I am - and that's why I want to speak to a human in real time and not go back and forth with some robot that won't allow me to explain the problem properly...]


Edit 2:  OK.  I've found a number.

notbritishgas

Okell said:

As above.

I've got a printer problem.  I've tried their "Virtual Assistant" but it hasn't helped and is now going round in circles.

I've tried searching their website for a number to speak to a human being in real time but it appears I have to give them my printer's serial number first, but the site is telling me it doesn't recognise the number and won't let me continue(!).

Anyone got a 'phone number?

[Edit:  You must know that I am wholly illiterate on IT  matters - which I am - and that's why I want to speak to a human in real time and not go back and forth with some robot that won't allow me to explain the problem properly...]


Edit 2:  OK.  I've found a number.

What is it then as I have had problems in the past and could not find a number 

mr_vampy

Found this on the HP UK site:



 

Okell

notbritishgas said:

Okell said:

As above.

I've got a printer problem.  I've tried their "Virtual Assistant" but it hasn't helped and is now going round in circles.

I've tried searching their website for a number to speak to a human being in real time but it appears I have to give them my printer's serial number first, but the site is telling me it doesn't recognise the number and won't let me continue(!).

Anyone got a 'phone number?

[Edit:  You must know that I am wholly illiterate on IT  matters - which I am - and that's why I want to speak to a human in real time and not go back and forth with some robot that won't allow me to explain the problem properly...]


Edit 2:  OK.  I've found a number.

What is it then as I have had problems in the past and could not find a number 

The number I called was 0207 660 3859.

That's actually the HP Store (I didn't purchase from them) but it does eventually give you the option to speak to "technical support" and they were happy to help despite the fact I hadn't bought from them.

They gave me a case number and talked me through the problem, although I'm still not entirely sure it's been fixed satisfactorily.

Okell

mr_vampy said:

Found this on the HP UK site:



 

Where is that page because I couldn't find it when I looked?

Mind you when I looked I had to input the serial number of my printer and the website couldn't recognise it.

But I later learned that that was because the web page I was on asking for a serial number didn't tell me that the serial number was only the first 10 alphanumeric characters of the 14 character "serial number" that I had.

mr_vampy

Okell said:

mr_vampy said:

Found this on the HP UK site:



 

Where is that page because I couldn't find it when I looked?

Mind you when I looked I had to input the serial number of my printer and the website couldn't recognise it.

But I later learned that that was because the web page I was on asking for a serial number didn't tell me that the serial number was only the first 10 alphanumeric characters of the 14 character "serial number" that I had.

All I did was type in "HP UK Support number" into Google and then clicked on the link: