Anyone else experiencing issues with nationwide chargeback on online banking?

GervisLooper

I have been trying to do a chargeback for about a month now to no avail.

For weeks nationwide would just make an error each time it went to submit the form for the chargeback. Recently I managed to get it to go through and it was listed at the bottom of the page but then I heard nothing back from them from over a week whereas I used to get responses within a couple of days.

Now when I went to look on the account online the case had disappeared again so I have just resubmitted.

Shakin_Steve

I know online banking is useful, but I doubt I'd have left it this long without trying to contact them via a different method. Give them a call and ask them what is happening.

GervisLooper

Shakin_Steve said:

I know online banking is useful, but I doubt I'd have left it this long without trying to contact them via a different method. Give them a call and ask them what is happening.

I have phonecall shyness.

Voyager2002

GervisLooper said:

Shakin_Steve said:

I know online banking is useful, but I doubt I'd have left it this long without trying to contact them via a different method. Give them a call and ask them what is happening.

I have phonecall shyness.

Do you live near a branch?

Failing that, see if their Private Message functionality is working again. If not, print out a message and post it to them!

GervisLooper

Voyager2002 said:

GervisLooper said:

Shakin_Steve said:

I know online banking is useful, but I doubt I'd have left it this long without trying to contact them via a different method. Give them a call and ask them what is happening.

I have phonecall shyness.

Do you live near a branch?

Failing that, see if their Private Message functionality is working again. If not, print out a message and post it to them!

Even worse. I am avoiding all social contact.

sheramber

Go to contact us and click on “give us feedback”

you get an email for m to fill in.

GervisLooper

sheramber said:

Go to contact us and click on “give us feedback”

you get an email for m to fill in.

Ye that is what I did. Good turnaround, got a response a few hours after sending first thing.