Closed UC account and no longer have access to number associated with account. What can I do?

Nunez199888

Hi, I was hoping someone could help me out. My partner has a closed UC account and has since changed his number. As itd closed hes not able to log on and change his details/cannot be sent a text to the old number. He needs to access his statements from 2019 to show he received UC during this time period. But cannot access the account. UC phone line have been useless and not provided any help. Can anyone advise please how he can change his number on a closed account OR somehow access a closed account without using the number associated with that account

Thank you

huckster

Partner should go into Job Centre with ID and new phone. They can help change mobile number on the claim, so that your partner can access the claim.

HillStreetBlues

How quickly do you need them? One option would be an SAR
https://www.gov.uk/guidance/request-your-personal-information-from-the-department-for-work-and-pensions

If you need a copy of any other information that DWP holds about you

You can request your personal information online.

You can also write to DWP. Include a description of the information you want (for example Jobseeker’s Allowance records), the time period you need the information to cover and your:

• full name
• full address
• date of birth
• National Insurance number
• telephone number if you’re requesting call recordings

Post your written request to:

Right of Access Requests
Mail Handling Site A
Wolverhampton
WV98 2EF

Thank you

8dayweek

Does your partner have two-factor authentication set up on the old UC claim? i.e. is it sending a text with a unique code to the old number?

If so, on the screen where you’re prompted to input the SMS code there should be a link along the lines of “I cannot access this code / phone number, log in another way” and instead an email will be sent. 

Nunez199888

Thank you all for your comments. In relation to the SAR form. We filled that out but nothing was said about how long it would take for him to receive anything. Would anyone have any idea about time frame. Ideally within the next couple weeks as he needs this to atsrt his new role

Nunez199888

8dayweek said:

Does your partner have two-factor authentication set up on the old UC claim? i.e. is it sending a text with a unique code to the old number?

If so, on the screen where you’re prompted to input the SMS code there should be a link along the lines of “I cannot access this code / phone number, log in another way” and instead an email will be sent. 

It doesn't give him the option to so this sadly! 

Nunez199888

huckster said:

Partner should go into Job Centre with ID and new phone. They can help change mobile number on the claim, so that your partner can access the claim.

Will this work if the claim is closed? As it's an old claim from 2019?

Robbie64

Nunez199888 said:

Thank you all for your comments. In relation to the SAR form. We filled that out but nothing was said about how long it would take for him to receive anything. Would anyone have any idea about time frame. Ideally within the next couple weeks as he needs this to atsrt his new role

For a SAR it's more likely to be closer to 2 months than 2 weeks though that's based on my experience and how much information I requested (which was a print out of everything relating to my claim).