Amazon UK

karend17

Has anyone had an instance where Amazon took money from the wrong debit card? Mine was set as default card but they used my mothers card. If so how did you get the money back please. I am in contact with a manager at Amazon but getting the run around.

Mark_d

Perhaps your mother's Amazon account was used rather than yours?

booneruk

I've had the wrong card used when I've had subscribe and save subscriptions in place and attempted to change my default card. For some baffling reason the subscribe and save subs kept charging to the old card. Perhaps it's something like this?

Browntoa

Me 

Transfer money to my mum direct 

Delete ALL saved cards , add mine back on , make it default 

Aylesbury_Duck

karend17 said:

Has anyone had an instance where Amazon took money from the wrong debit card? Mine was set as default card but they used my mothers card. If so how did you get the money back please. I am in contact with a manager at Amazon but getting the run around.

What stage is the order at?  Can you just cancel it and re-order on the correct card, or has the money actually been taken on dispatch?  If the latter, can't you just return the product, get a refund and re-purchase?

Emmia

Is your mum's card listed on your account? Sometimes if the default payment method fails they take money from another listed card. 

Could you just move the money to your mum?

born_again

If a card has expired it will default to next valid payment method.
So I take it your mothers card is listed in your account.

Not sure what you are expecting Amazon to do. All you have to do is transfer the funds to your mother for your purchase.
Then make sure that her card is not listed in your account.

Ergates

karend17 said:

Has anyone had an instance where Amazon took money from the wrong debit card? Mine was set as default card but they used my mothers card. If so how did you get the money back please. I am in contact with a manager at Amazon but getting the run around.

I've accidentally used the wrong card when ordering something - but not had Amazon use a different one from the one I selected.

If it's an order you actually wanted, and the money went from your Mother's card - why not just transfer the money to her? Seems the simplest solution.

Rawrzy

They definitely do this with any kind of subscription, I've never had it happen with orders though. Orders have always just stopped till you put in a new payment method.

I had it happen with the Amazon Prime subscription not long back. I had a card set on it, ironically a card I usually set on subscriptions which doesn't have much money on so it'll reject on purpose unless I pay money in or swap it to the one I want. Of course I found out it did tell me it rejected, then it proceeded to charge one of my master cards instead. Which isn't what I really wanted - I wanted it to go on my reward card instead for cashback if anything. However the Amazon support were pretty rubbish, they said they were going to refund it so I could subscribe again with the card I wanted. They never did, and I couldn't be bothered talking with their support again, the cashback wasn't going to be mega huge (5% AMEX, but there's a cap anyway). Wasn't the first time I've had Amazon support tell me they were going to do something and they didn't do it.

Specifically you need to go to this page and tick off any payments you don't want Amazon to randomly use. https://www.amazon.co.uk/cpe/yourpayments/settings/managebackuppaymentmethods