Think Money Bank Account

abdulw

I have held a Think Money account for the past 10 months and have been using it for online betting. I had a win of £7000 and the winnings went into my Think Money Account. I transferred money back to my main bank account with Barclays but think money blocked my account. It’s been 7 weeks now and think money have not allowed me to access my money. Everyday I call them and get told there is no update. Can anyone help. 

PRAISETHESUN

I suspect the account is frozen due to their fraud/AML obligations. Legally they have to freeze your account while they investigate or else they get hit with big fines. The front line customer service staff won't know what's going on, and even if they did they wouldn't be allowed to tell you.

Open a formal complaint if you haven't already, and provide them with evidence to document the source of the funds. 

flaneurs_lobster

PRAISETHESUN said:

I suspect the account is frozen due to their fraud/AML obligations. Legally they have to freeze your account while they investigate or else they get hit with big fines.

Are they still charging the £10.95 / month fee for this account?

Doesn't seven weeks seems rather excessive for investigations?

PRAISETHESUN

flaneurs_lobster said:

PRAISETHESUN said:

I suspect the account is frozen due to their fraud/AML obligations. Legally they have to freeze your account while they investigate or else they get hit with big fines.

Doesn't seven weeks seems rather excessive for investigations?

I agree it sounds excessive, and OP would probably have cause to complain about the length of time it's taken, but it doesn't change that they have to do it.

abdulw

I have no idea what’s going on. My app is blocked and every time I call them they say there is NO UPDATE. It’s so frustrating. What are they waiting on