Insurance for stolen phone

gadget88

My phone was stolen so I claimed on travel insurance anyway I have never had to do this before so have some questions? 

How often do they pay out?
I have a £50 excess so this comes off any pay out? 

I uploaded the phone blocking screenshot, price of stolen phone £999 replacement was £699, my email to police in Belgium and my travel accommodation and trains.

Would they pay out the full price of stolen phone or the cheaper iPhone 15 I replaced it with? Does it usually take long? 

Im not expecting but wondering other peoples experience?

gadget88

To add I reported it one week ago but says wait upto 10 days for an agent to contact 

DullGreyGuy

gadget88 said:

My phone was stolen so I claimed on travel insurance anyway I have never had to do this before so have some questions? 

How often do they pay out?
I have a £50 excess so this comes off any pay out? 

I uploaded the phone blocking screenshot, price of stolen phone £999 replacement was £699, my email to police in Belgium and my travel accommodation and trains.

Would they pay out the full price of stolen phone or the cheaper iPhone 15 I replaced it with? Does it usually take long? 

Im not expecting but wondering other peoples experience?

Travel insurance has one of the lower payout rates compared to other classes of insurance but that is heavily influenced by people not understanding the product and attempting claims that will never be successful. For the last reported period travel insurers paid out £352m so it's not as if cash is only flowing one direction. 

Yes your excess is deductible from the settlement. You will need to read your policy book to find out how claims are settled. Travel insurance doesn't tend to be new for old and it may be settled via them providing a replacement phone rather than cash. So at one extreme it would be the current retail price of the stolen phone less £50, at the other extreme you'll pay them the £50 excess and be given a reconditioned version of the stolen phone

gadget88

They got back to me so they will pay ziltch nothing which is not good. 

KxMx

What reason did they give? 

There will be a complaints process followed by an Ombudsman, if you disagree with why the claim was rejected.

Do you have home contents insurance - might be a possibility to claim under that if you have the right type of cover.