British Gas issues

System

This discussion was created from comments split from: MSE News: 30% of British Gas, Octopus & Shell Energy customers say their direct debits have DOUBLED.

MOLLYBUDDY

Has anyone noticed there account number has changed, plus has anyone had a recent bill which has cancelled payments for standing charges and revised charges at a higher price 
I don't have a smart meter but my sister did , she has just died and I have informed BG after them telling me they would carry on charging the standard charges until probate has gone threw which they say could take 12 months , one of the bills they sent me had the cancelled and revised higher payment on, 
Question about smart meters , does the price on the meter include the standing charges 

Jyana

MOLLYBUDDY said:

Has anyone noticed there account number has changed, plus has anyone had a recent bill which has cancelled payments for standing charges and revised charges at a higher price 
I don't have a smart meter but my sister did , she has just died and I have informed BG after them telling me they would carry on charging the standard charges until probate has gone threw which they say could take 12 months , one of the bills they sent me had the cancelled and revised higher payment on, 
Question about smart meters , does the price on the meter include the standing charges 

If you are with a supplier who is transferring to the Kraken system, like British Gas, then you will have a change in account number. I'm not sure of all the companies who are in the process at present but a few have taken it up as it's streamlined everything. 

Did you talk to the bereavement team at British Gas, they are generally good with sorting out accounts while you go through probate, more so than a normal customer service bod who answers the phone or chat online. You will need to fill in the form on their site or ask to be transferred to them.

There are regular changes in price if the account has been moved to the standard rate. It changes every three months, and the standing charge usually goes up just about every time. It may be a condition of the account now, you would need to speak to the bereavement team I think.

Do you mean the little display unit, or the meter itself which is on the wall, like a normal meter? The standing charge will display on both. 

pfpf

no clue if still a relevant topic, but to save others reading through bare in mind the thread is over 2 years old.

Northlight

Jyana said:

If you are with a supplier who is transferring to the Kraken system, like British Gas

BG are not transferring any customers to Kraken.

MOLLYBUDDY

Update email been sent to my sister who died on the 28 March, Your bill up to June is outstanding, if you don't contact us we will send a ballif out 

MOLLYBUDDY

pfpf said:

no clue if still a relevant topic, but to save others reading through bare in mind the thread is over 2 years old.

Don't know what you are reading, I only put this post on regarding British gas a few days ago 

polymaff

MOLLYBUDDY said:

Update email been sent to my sister who died on the 28 March, Your bill up to June is outstanding, if you don't contact us we will send a ballif out 

Had anyone told the company?

400ixl

MOLLYBUDDY said:

pfpf said:

no clue if still a relevant topic, but to save others reading through bare in mind the thread is over 2 years old.

Don't know what you are reading, I only put this post on regarding British gas a few days ago 

You have posted it onto the end of a thread which has a last post of nearly 2 years ago. Would have be better to have started your own thread. Have asked for it to be split into its own thread.