How to complain to Ticketmaster?

itm2

We bought Ticketmaster tickets for Crowded House at Shepherds Bush Empire last night. They were mobile tickets, with QR codes to be scanned at the door. Since the tickets were for an unreserved seating area we got there super early to get a good spot. When we finally got to the door we were told that they were unable to scan the QR codes on the TicketMaster tickets, and that we had to wait in the queue at the ticket office at the end of the building, where they would print paper tickets for us. The person at the ticket office seemed very confused, and had no idea what to do (which is strange, as at least 3 other people in the queue had exactly the same problem), but eventually printed us some paper tickets and we got in - much later than we had hoped. And got seats much further back than we had hoped.

I have been trawling the Ticketmaster website for a complaints email address but can't find one. Only a "chat" option which doesn't have an option for making a complaint (surprise, surprise). 

Does anyone know how to lodge a complaint with Ticketmaster.

born_again

Your complaint is with the venue, not ticket master. As they should have the facility to scan tickets.

 Not sure that getting in later than intended would warrant anything anyway. Especially when paying for a  an unreserved seating area

sheramber

https://help.ticketmaster.co.uk/hc/en-us/articles/360006279654-How-do-I-make-a-complaint

itm2

sheramber said:

https://help.ticketmaster.co.uk/hc/en-us/articles/360006279654-How-do-I-make-a-complaint

I already tried that link - it doesn't lead anywhere that enables you to raise a complaint (just the normal chat which does not have an option for complaints)

sheramber

itm2 said:

sheramber said:

https://help.ticketmaster.co.uk/hc/en-us/articles/360006279654-How-do-I-make-a-complaint

I already tried that link - it doesn't lead anywhere that enables you to raise a complaint (just the normal chat which does not have an option for complaints)

https://help.ticketmaster.co.uk/hc/en-us/requests/new?ticket_form_id=13379379018129

Some tickets aren’t visible in your account, such as Theatres, Resale, and some Festivals. If you have a question for us that doesn’t relate to an order currently sat in your account, you can contact us through this form

ThumbRemote

Ticketmaster won't care. They've got their (your) money, they aren't bothered about things like customer service. Dreadful company, dreadful service. 

jsrose

I’m also in a dispute with Ticketmaster.  They are very unhelpful and i will never buy from them again.