Santander Zero Credit Card and New App

Pooh_Bear

I've used the Santander Zero Credit Card for years when travelling outside the UK and it's always worked very well for me.

The updated app is causing me problems because I can no longer find any way of displaying the overseas transaction in the local currency - the previous app showed both the local currency and £ amount. This is a problem because:

1. It makes reconciling receipts, etc, with the app transactions more difficult.

2. I can no longer check the exchange rate applied by Santander.

Am I missing something in the new app or have Satander just removed this capability?

WillPS

I have an Edge Credit Card, which I imagine works in the app the same way. When I tap a specific USD transaction I can scroll down and see the transaction amount (in USD), the exchange rate and purchase type. Are those the details you seek?

NoodleDoodleMan

I have had the Santander pilot app for a few months, alongside the original version.

Update the former this morning and all my existing accounts are showing, including the Zero credit card.

I reckon the OP needs to call Santander techie staff for resolution of this issue.

max80

Pooh_Bear said:

I've used the Santander Zero Credit Card for years when travelling outside the UK and it's always worked very well for me.

The updated app is causing me problems because I can no longer find any way of displaying the overseas transaction in the local currency - the previous app showed both the local currency and £ amount. This is a problem because:

1. It makes reconciling receipts, etc, with the app transactions more difficult.

2. I can no longer check the exchange rate applied by Santander.

Am I missing something in the new app or have Satander just removed this capability?

I have the updated Santander app on an iPhone and Android phone. The issue seems to be with the iOS version - I'm seeing the same thing with foreign currency transactions. But the Android version does show the currency amount and exchange rate.

DoboChopSueyBar

Just a heads up: the latest iOS update for the Santander rolled out today fixed the issue of exchange rate not showing in the revamped ios app for my Zero credit card (don't think it affected Android users). Like the OP I had the same issue. But strangely when i complained to Santander a few months ago, they bizarrely claimed that the exchange rate was never even shown on their old app! Anyway its fixed now.

HTH.