Sky Mobile Data Mixup

helpmemobile24

I don't use data on my mobile so was on the Sky 100MB for £0 per month since I have had my phone. I needed to buy some extra data, but accidentally added 5G per month instead of a one-off 1G. Phoned them up straight away, and now they have moved me back to 100MB per month but I now have to pay £5 per month for no data It was a stupid mistake but now I am paying for literally nothing and apparently they can't move me back to what I was on before.

So now I have no extra data and extra money on my bill. Is this legal?

Ayr_Rage

Yes, legal but unlucky.

There is no obligation to move you back to a plan that is no longer available.

Aylesbury_Duck

Perfectly legal if they don't offer that plan any more.

Time to consider a different provider, perhaps?

flaneurs_lobster

Could save a quid/month by moving to Asda's call-only plan.

born_again

https://www.moneysavingexpert.com/cheap-mobile-finder/sim-only-filters/

savergrant

"have moved me back to 100MB per month but I now have to pay £5 per month for no data"

I don't understand why you have no data if you are back on the 100mb pm plan. And is the £5pm an extra charge you weren't paying before?

flaneurs_lobster

savergrant said:

"have moved me back to 100MB per month but I now have to pay £5 per month for no data"

I don't understand why you have no data if you are back on the 100mb pm plan. And is the £5pm an extra charge you weren't paying before?

100MB introductory data plan

If you're new to Sky Mobile, when you order your new device from us, we’ll send you an introductory SIM with a free 100MB data plan and free Unlimited Calls and Texts. This is for you to activate whenever you like – just in case you want to try our network.

Here's a few things to know if you do activate the 100MB plan.

• Data: If you change your data plan (Mix) at any time, you won’t be able to change back to the free 100MB plan.

https://www.sky.com/help/articles/buy-a-sky-mobile-sim-free-phone-or-tablet#:~:text=100MB introductory data plan,want to try our network.