Viagogo - I’m assuming I’m screwed ?!

CoreyLewis96

I listened some tickets for the original amount I paid for them on Viagogo which was £300 each as they was VIP.

My friend then purchased them within the hour and 10 minutes after my listing sold on Viagogo I instantly informed them and now they said they’re going to charge me.

My friend has no intentions of trading them back to me. 

On the email it says I have 48 hours to confirm the sale and also in the t&cs it says the sale is only confirmed if I confirm the sale which I didn’t I informed them I didn’t have the tickets.

I understand this is my problem and I am absolutely gutted and in tears so take it easy. 

I’m assuming I’m screwed. Any advice.

CoreyLewis96

Sorry if this makes no sense as you can imagine I’m a mess.

on my email it said I had 48 hours to confirm the sale. I contacted them and told them I can’t sell. On the terms and conditions from what I’m reading, a sale is only confirmed if I confirm the tickets, which I never have?. So 

Ergates

It sounds like you may have breached a contract with Viagogo.   What do the Viagogo Ts&Cs say about you doing this?

Mark_d

So you sold the tickets on Viagogo after you had given the tickets to your friend?

After the sale on Viagogo you have an obligation to provide the tickets to the buyer.  You also have an obligation to pay any fees to Viagogo.

Maybe you can explain to your friend that you sold the tickets on Viagogo and that you need the tickets back so you can provide them to the buyer.

Ergates

Mark_d said:

So you sold the tickets on Viagogo after you had given the tickets to your friend?

Other way round I think.  Sold to friend a short whilst *after* the tickets had "sold" on Viagogo.

Penguin_

The Terms & Conditions say you may have to pay fees if you have sold tickets you cannot provide so best to get in touch with them & see what they say.

Aylesbury_Duck

The first thing is to take a deep breath, nothing terrible is going to happen.

If I've understood the situation correctly, you bought yourself some tickets (how many?) at £300 each.  You listed them on Viagogo.  You sold them privately to a friend (for how much?) but didn't remove the Viagogo listing, and someone then committed to buying them from Viagogo for £300 each.  Correct?

I'll assume you had two tickets and that your friend paid you the face value.  You now have £600.  You should check the terms of your contract with Viagogo to see what 'penalty' there is for breaching the sale contract.  I suspect it will be some sort of administration fee broadly equivalent to the charge you would have paid had the tickets been properly sold through the site?  Let's say it's £100.  You've still got £500, so why are you 'screwed'?

CoreyLewis96

Aylesbury_Duck said:

The first thing is to take a deep breath, nothing terrible is going to happen.

If I've understood the situation correctly, you bought yourself some tickets (how many?) at £300 each.  You listed them on Viagogo.  You sold them privately to a friend (for how much?) but didn't remove the Viagogo listing, and someone then committed to buying them from Viagogo for £300 each.  Correct?

I'll assume you had two tickets and that your friend paid you the face value.  You now have £600.  You should check the terms of your contract with Viagogo to see what 'penalty' there is for breaching the sale contract.  I suspect it will be some sort of administration fee broadly equivalent to the charge you would have paid had the tickets been properly sold through the site?  Let's say it's £100.  You've still got £500, so why are you 'screwed'?

They charge you the price of the tickets which would be £600, fees and price of extra cost for new tickets. 

Aylesbury_Duck

CoreyLewis96 said:

Aylesbury_Duck said:

The first thing is to take a deep breath, nothing terrible is going to happen.

If I've understood the situation correctly, you bought yourself some tickets (how many?) at £300 each.  You listed them on Viagogo.  You sold them privately to a friend (for how much?) but didn't remove the Viagogo listing, and someone then committed to buying them from Viagogo for £300 each.  Correct?

I'll assume you had two tickets and that your friend paid you the face value.  You now have £600.  You should check the terms of your contract with Viagogo to see what 'penalty' there is for breaching the sale contract.  I suspect it will be some sort of administration fee broadly equivalent to the charge you would have paid had the tickets been properly sold through the site?  Let's say it's £100.  You've still got £500, so why are you 'screwed'?

They charge you the price of the tickets which would be £600, fees and price of extra cost for new tickets. 

Ouch.  If that's the case, then you absolutely need to speak to your friend.  If they are a real friend, they'll reverse the sale to help you out.  If they won't, then they're not a genuine friend.

Are you absolutely sure that's the penalty?  I'm not going to trawl a tout site to find out for myself, but can you post the appropriate clauses in the terms and conditions?

Ergates

As a general rule, things like fees etc are required to be proportionate.  i.e. an "Administration fee" for something should be reasonable for what the administration of the "thing" actually would cost.

As you've described them, these are wildly disproportionate.

If tickets cost £600, and they charge you that, plus the cost of new tickets (which would be another £600) plus fees.  So, they'd get £1200 plus fees?  I don't know how on earth they could justify that.

The person who "bought" the tickets off Viagogo is disappointed, but not otherwise out of pocket.  Viagogo has lost it's sale commission - so is out of pocket for whatever that would have been.

Could you paste the part of the T&Cs that cover this?

born_again

ViaGoGo have never been a good company & have fallen foul of UK regulator many times.
But they are a Swiss based co.
So skirt round many rules.