Boohoo refunds - claiming item not returned

EmmaW88

CEd96 said:

@EmmaW88 I’m in the middle of a dispute for the same issue. Returned 3 pairs of trousers and they are refusing to refund a pair as they say they weren’t in package which they 100% were!!! I have asked for proof and they say they they have “checked cctv” which means nothing. Now they are refusing to reply to me as they have said that is their final decision!!! It’s such a scam!!!!

It's dreadful isn't it! Im finding more & more in same position - their word against the customers and using the cctv excuse yet saying they cannot provide it to us! 
I think this company needs looking into its disgraceful!

CEd96

@FTB_BTF @SmileySam This seems to be the new normal for Boohoo. Im actually shocked and stumped as I have no option but to accept it? 

CEd96

@emmaw88 they are refusing to liase with InPost who also have CcTV of me dropping off the parcel!! Shocking 

EmmaW88

@CEd96 its disgusting isnt it. I've got no way of proving what was in the parcel and what wasnt. They will not take my word for it. Yet they say they have checked cctv but cannot show me 🤔 something fishy! I have returned my other items that i did recieve as the sizing was awful - just hoping I dont have this issue with return aswell - Im already £30 down - might aswell of thrown the money in the bin!!

CEd96

@emmaw88 Complain on Twitter (X) ? Most companies hate that. Although from the tone of the emails I have received from Boohoo, they don’t care!

born_again

CEd96 said:

@emmaw88 they are refusing to liase with InPost who also have CcTV of me dropping off the parcel!! Shocking 

Did you pack it when dropping off parcel?

Vote with your feet & never use them again.

EmmaW88

CEd96 said:

@emmaw88 Complain on Twitter (X) ? Most companies hate that. Although from the tone of the emails I have received from Boohoo, they don’t care!

Ive put it on instagram, facebook and tiktok as dont have twitter. They clearly dont care 😔

CEd96

born_again said:

CEd96 said:

@emmaw88 they are refusing to liase with InPost who also have CcTV of me dropping off the parcel!! Shocking 

Did you pack it when dropping off parcel?

Vote with your feet & never use them again.

The trousers in question were HUGE and really bulky so would have been 50% of parcel size. I’m just at a loss. Can’t believe I’m paying £36 for something I returned and have proof of parcel return.. what more can you do??