Samsung S21 Ultra repair £300...

FlaatusGoat

Looking for some advice here.... Last March I bought a used but excellent condition Samsung S21 Ultra from 4gadgets for nearly £500. Despite the slightly weak battery it's been a great phone, particularly the cameras.

Unfortunately just the other day my phone started experiencing the dreaded moisture detected error when trying to charge. I have subsequently gone through a huge amount of trouble shooting and have established the cause being a hardware defect. Today I took the phone to Samsung who won't do a thing on it unless I pay £300 up front. It's effectively an uneconomical write off.

I'm devastated, I now effectively have a £400 e-waste. 4gadgets don't want to know as I'm just out of warranty. Is there literally anything that can be done? Is my phone basically a paperweight, or are there any companies that can tackle these sorts of issues for realistic prices? I'm very dubious about all the phone repair shops on my local high street. Most seen very shady.

Any thoughts?

Brightfox78

Happened to me before, try brushing the inside of the phone port with a clean & soft bristled tooth brush, also different try cables, you could also try directing a hairdryer to the power port on a very low setting & from a distance, to see if that gets rid of the moisture.

If that don't work, try a local phone shop, ask them to quote you to fit and replace a new power port on your phone...

RumRat

What happens when you wirelessly charge it?

StevieB99

FlaatusGoat said:

Looking for some advice here.... Last March I bought a used but excellent condition Samsung S21 Ultra from 4gadgets for nearly £500. Despite the slightly weak battery it's been a great phone, particularly the cameras.

Unfortunately just the other day my phone started experiencing the dreaded moisture detected error when trying to charge. I have subsequently gone through a huge amount of trouble shooting and have established the cause being a hardware defect. Today I took the phone to Samsung who won't do a thing on it unless I pay £300 up front. It's effectively an uneconomical write off.

I'm devastated, I now effectively have a £400 e-waste. 4gadgets don't want to know as I'm just out of warranty. Is there literally anything that can be done? Is my phone basically a paperweight, or are there any companies that can tackle these sorts of issues for realistic prices? I'm very dubious about all the phone repair shops on my local high street. Most seen very shady.

Any thoughts?

Hi, normally it is a simple replace the charging port. It is cheap. You can use an ebay seller at a cost of £29.99. Please make sure they have at least 300 positive feedback. Alternatively go to a local repair shop. The smaller ones down side streets are normally the cheapest if you don't want to send it off. Max £80.

Obviously try cleaning it first, I find a bic pen top slides in easy. Often there is a lot of lint etc.

FlaatusGoat

Brightfox78 said:

Happened to me before, try brushing the inside of the phone port with a clean & soft bristled tooth brush, also different try cables, you could also try directing a hairdryer to the power port on a very low setting & from a distance, to see if that gets rid of the moisture.

If that don't work, try a local phone shop, ask them to quote you to fit and replace a new power port on your phone...

First thing I tried unfortunately. The charging port is clean and dry. Absolutely mint. Interestingly the Members app does detect an actual fault with the charging and usb port.

RumRat said:

What happens when you wirelessly charge it?

Thankfully that works fine, but it's really not very convenient, battery banks, car charging, travel etc

StevieB99 said:

FlaatusGoat said:

Looking for some advice here.... Last March I bought a used but excellent condition Samsung S21 Ultra from 4gadgets for nearly £500. Despite the slightly weak battery it's been a great phone, particularly the cameras.

Unfortunately just the other day my phone started experiencing the dreaded moisture detected error when trying to charge. I have subsequently gone through a huge amount of trouble shooting and have established the cause being a hardware defect. Today I took the phone to Samsung who won't do a thing on it unless I pay £300 up front. It's effectively an uneconomical write off.

I'm devastated, I now effectively have a £400 e-waste. 4gadgets don't want to know as I'm just out of warranty. Is there literally anything that can be done? Is my phone basically a paperweight, or are there any companies that can tackle these sorts of issues for realistic prices? I'm very dubious about all the phone repair shops on my local high street. Most seen very shady.

Any thoughts?

Hi, normally it is a simple replace the charging port. It is cheap. You can use an ebay seller at a cost of £29.99. Please make sure they have at least 300 positive feedback. Alternatively go to a local repair shop. The smaller ones down side streets are normally the cheapest if you don't want to send it off. Max £80.

Obviously try cleaning it first, I find a bic pen top slides in easy. Often there is a lot of lint etc.

Thanks I think you got me on the right track. The actual charging port is practically pennies on ebay, as is a kit of phone tools. Plenty of YouTube tutorials on how to replace it. Looks like a doddle and at this point I've got nothing to lose by trying myself!

B0bbyEwing

Not really what I'd call e-waste. 

That'd be something that wouldn't charge at all & therefore be useless. 

I prefer charging via cable but if wireless was the only way then it'd have to do.