Tesco Bank will not close mothers Tesco Credit Card Account

NoodleDoodleMan

If Tesco Bank persists with this - contacting the Financial Ombudsman might be worth considering.

It's not a quick path to resolution though in my experience.

adamp87

Personally I would contact your mothers local MP. Explain the situation your complaint hasn't been resolved/has been denied, explain they are refrusing the documentation age of your mother..etc..

I expect they would get something resolved quickly

lr1277

When my dad got dementia he could not pass security when talking to any form of helpdesk. However he could still sign his name.

So for one or two banks, I wrote the letters, told him about the contents and got his agreement to send the letter. He would then sign the letter and it would be sent.

A few transactions and account closures were done this way.

If your mum can still sign her name and it matches the signature a bank will have on file, this may be a way forward?

oldagetraveller1

"Personally I would contact your mothers local MP."

Could prove to be difficult bearing in mind a certain thing that's happening on 4th July.

Nasqueron

oldagetraveller1 said:

"Personally I would contact your mothers local MP."

Could prove to be difficult bearing in mind a certain thing that's happening on 4th July.

Particularly given we technically don't have an MP at all now as they are all off now