Vanquis App - Notifications Blocked? Android

saintscouple

Hello,

Both wife and I recently got a Vanquis credit card, but we are not receiving any notifications of statements, or any push notifications of transactions. 

I have looked in app settings and the notification toggle is greyed out to blocked, thus cannot be changed to allow. 

I´m having to set a calendar reminder to when statements are produced so we don´t accidentally miss a payment. 

Just wanted to ask if everyone else has the same issue, and it´s not just us.

Thanks

Mark_d

Android has settings to control notification permissions for each app.  It sounds you have this switched off for Vanquis

northwalesd

I'm not sure Vanquis offer app push notifications. I see nowhere in the app to enable them, and in Android settings they are set to off and cannot be 'turned on'.

I do get SMS messages both for statement availability and payment reminder from Vanquis.

Nasqueron

saintscouple said:

Hello,

Both wife and I recently got a Vanquis credit card, but we are not receiving any notifications of statements, or any push notifications of transactions. 

I have looked in app settings and the notification toggle is greyed out to blocked, thus cannot be changed to allow. 

I´m having to set a calendar reminder to when statements are produced so we don´t accidentally miss a payment. 

Just wanted to ask if everyone else has the same issue, and it´s not just us.

Thanks

Set up payment by direct debit to take the balance in full every month, much safer than risking missing a payment because you missed a notification or were somehow incapacitated / phone was lost

saintscouple

Mark_d said:

Android has settings to control notification permissions for each app.  It sounds you have this switched off for Vanquis

Yeah it´s in those settings where it is greyed out. 
From other replies, it´s now obvious Vanquis don´t offer notifications from their app

saintscouple

northwalesd said:

I'm not sure Vanquis offer app push notifications. I see nowhere in the app to enable them, and in Android settings they are set to off and cannot be 'turned on'.

I do get SMS messages both for statement availability and payment reminder from Vanquis.

Ah, so you have the same - must be something they don´t offer then. 

We don´t get sms, emails, or anything from them..... will have look at their website to see if we can activate something, as again, can´t see anything in the app.

Thanks

saintscouple

An update on this - logged in to the app this morning and got a message asking to allow notifications, wife got the same message too on hers. So think we will now get transaction / statement notifications

northwalesd

Thanks for that, the same for me. Will be interesting to see what notifications are sent.