Cazoo administration has left me without a car

Car_54

Danien said:

Nobbie1967 said:

photome said:

If Cazoo authorised the payment , could the garage sell the car to cover that payment ?

Could the garage undo the work they have done and return to the OP ?

I really have no clue ,just thinking aloud

I don’t think they can legally do that and I expect they’ve thrown out the faulty parts. This is a clear dispute between Cazoo and the garage. I don’t see what legal right they have to retain the car as the OP doesn’t owe them any money. If they threaten to remove parts I suspect it would constitute criminal damage.

If I was the Op, I’d tell them I was coming to pick up the car and for them to have it ready for a certain time. Turn up with the spare key and if the car is in sight, explain that the dispute is with Cazoo and ask for the key they hold. If they refuse, use the spare to drive the car away and follow up with a letter before action for the return of the key.

Not sure I'd tell them I was coming. But when I turned up I would have a letter explaining the situation and also explaining the legal costs involved if they try and keep the car. It's cheaper for them to let the car go now, than have to pay for the entire cost of the car if they do something stupid, or be liable for criminal damage if they reverse their work. 

"Reversing their work" - if that were even possible - would surely simply be returning the car to its previous condition. How could that be criminal damage?

sheramber

Danien said:

Nobbie1967 said:

photome said:

If Cazoo authorised the payment , could the garage sell the car to cover that payment ?

Could the garage undo the work they have done and return to the OP ?

I really have no clue ,just thinking aloud

I don’t think they can legally do that and I expect they’ve thrown out the faulty parts. This is a clear dispute between Cazoo and the garage. I don’t see what legal right they have to retain the car as the OP doesn’t owe them any money. If they threaten to remove parts I suspect it would constitute criminal damage.

If I was the Op, I’d tell them I was coming to pick up the car and for them to have it ready for a certain time. Turn up with the spare key and if the car is in sight, explain that the dispute is with Cazoo and ask for the key they hold. If they refuse, use the spare to drive the car away and follow up with a letter before action for the return of the key.

Not sure I'd tell them I was coming. But when I turned up I would have a letter explaining the situation and also explaining the legal costs involved if they try and keep the car. It's cheaper for them to let the car go now, than have to pay for the entire cost of the car if they do something stupid, or be liable for criminal damage if they reverse their work. 

That assumes your opiniom is correct legally.

sheramber

https://www.am-online.com/news/customers-to-get-support-after-cazoo-enters-administration

However they said they will be contacting customers who had purchased service plans for their cars, or who have warranty claims on the used car they bought from Cazoo, to outline their options.

Cazoo abandoned its model of selling used cars online direct to the public last month, four years since it began sales.

Administrators Teneo said that as a result Cazoo does not hold any customer deposits and all customer vehicle deliveries have been completed.

Teneo also said that customers who had bought extended warranties "are not expected to be impacted".

The joint administrators David Soden and Matthew Mawhinney of Teneo Financial Advisory are now seeking a buyer for the remaining marketplace business and assets.

Sounds like you should contact the Administrators to clarify the position.

photome

OP hasn’t t logged in  since 4th June

Danien

Car_54 said:

Danien said:

Nobbie1967 said:

photome said:

If Cazoo authorised the payment , could the garage sell the car to cover that payment ?

Could the garage undo the work they have done and return to the OP ?

I really have no clue ,just thinking aloud

I don’t think they can legally do that and I expect they’ve thrown out the faulty parts. This is a clear dispute between Cazoo and the garage. I don’t see what legal right they have to retain the car as the OP doesn’t owe them any money. If they threaten to remove parts I suspect it would constitute criminal damage.

If I was the Op, I’d tell them I was coming to pick up the car and for them to have it ready for a certain time. Turn up with the spare key and if the car is in sight, explain that the dispute is with Cazoo and ask for the key they hold. If they refuse, use the spare to drive the car away and follow up with a letter before action for the return of the key.

Not sure I'd tell them I was coming. But when I turned up I would have a letter explaining the situation and also explaining the legal costs involved if they try and keep the car. It's cheaper for them to let the car go now, than have to pay for the entire cost of the car if they do something stupid, or be liable for criminal damage if they reverse their work. 

"Reversing their work" - if that were even possible - would surely simply be returning the car to its previous condition. How could that be criminal damage?

It's the OP's property. They had permission for access to do the work contracted. After that work has been completed, access to the property is no longer given. To go back in and effectively do damage to the now perfectly working car would be imo criminal damage. I'm not legally trained, just opinion.

It would be like if you didn't pay your plumber and they came round found the back door unlocked and then took out the work the did. Criminal damage and trespass.

Danien

sheramber said:

Danien said:

Nobbie1967 said:

photome said:

If Cazoo authorised the payment , could the garage sell the car to cover that payment ?

Could the garage undo the work they have done and return to the OP ?

I really have no clue ,just thinking aloud

I don’t think they can legally do that and I expect they’ve thrown out the faulty parts. This is a clear dispute between Cazoo and the garage. I don’t see what legal right they have to retain the car as the OP doesn’t owe them any money. If they threaten to remove parts I suspect it would constitute criminal damage.

If I was the Op, I’d tell them I was coming to pick up the car and for them to have it ready for a certain time. Turn up with the spare key and if the car is in sight, explain that the dispute is with Cazoo and ask for the key they hold. If they refuse, use the spare to drive the car away and follow up with a letter before action for the return of the key.

Not sure I'd tell them I was coming. But when I turned up I would have a letter explaining the situation and also explaining the legal costs involved if they try and keep the car. It's cheaper for them to let the car go now, than have to pay for the entire cost of the car if they do something stupid, or be liable for criminal damage if they reverse their work. 

That assumes your opiniom is correct legally.

I'm not claiming it is, I'm giving an opinion from my experience. I'm not legally trained in this specific area.