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Rescheduled Event

I have tickets for a festival in Aug 2024, it’s been rescheduled to August 2025 so we have been given the option to refund tickets. 

We have received part of the refund minus the booking/transaction fees which were £8 per ticket. Am I entitled to this money? 

Comments

  • eskbanker
    eskbanker Posts: 39,807 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    The Ts & Cs of the ticket-selling company are likely to clarify how this situation is handled - that's not to say that any such deduction is inherently lawful but I believe that it's fairly standard and I'm not aware of anything in consumer legislation that would outlaw it, when the booking/transaction fees are separated out at purchase time.
  • Aylesbury_Duck
    Aylesbury_Duck Posts: 16,286 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Depends on the terms and conditions of the booking.  What do they say?
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