Secret escapes - unreasonable?

Eroll27

Hello 
In March I accidentally booked a non refundable booking to a hotel for one night (for the middle of June) and emailed them within minutes saying the booking was an accident asking to cancel!  I booked a tent for 8 people and is just my husband and baby travelling and I’m pregnant - definitely not the accommodation I would have booked on purpose! 

They said there is nothing they can do despite it being 4 months away as it’s non refundable. 

I work in travel myself and was shocked at this response as I’ve resolved this for people countless times as long as the time frame is way in advance  ( it happens more often than you think). As the stay approaches I’m just upset that absolutely nothing has been done to help resolve this. I’ve asked if I can exchange it for a diffferent hotel anything ! 

I’m aware that with accommodation you are not protected as you would be on other online purchases  - is there anything further I can do ?   

FlorayG

I book through Secret Escapes a lot and they are always helpful. I guess when you booked they paid the venue immediately, so have you tried contacting the place you booked? They may be able to offer you an alternative. I did that once when I couldn't go on a non-refundable booking and they changed the date for me. I know you don't want a tent but maybe they have other options you could change to?