First Direct Account - Maintaining Payee Details

flaneurs_lobster

Having opened a new Principality BS account, I added the new details to the three existing PBS account payee details I have set up (same Name, Sort, Account and differing reference). 

This new payee has overwritten one of the existing PBS payee entries. Thinking I'd made a mistake or there was an app glitch, I've tried again online to add the overwritten details back in - again an existing entry has been overwritten. 

The text description from this entry has also overwritten all the other PBS descriptions.

Has this functionality changed recently? If not, how did I add three distinct PBS payees before this week?

kaMelo

Were the three payee details to PBS originally set up as part of a standing order rather than just setting them up as a payee?

flaneurs_lobster

kaMelo said:

Were the three payee details to PBS originally set up as part of a standing order rather than just setting them up as a payee?

No, definitely set up for manual monthly credits, pretty sure done using the app.

Vortigern

Previously when I've edited the reference on a payee, a new payee has been created, leaving the original payee unchanged.

masonic

That's not how it's worked in the past for me either. In the days I was using Chip with Open Banking, I built up loads of payees with the same sort code and account number.

allegro120

flaneurs_lobster said:

Having opened a new Principality BS account, I added the new details to the three existing PBS account payee details I have set up (same Name, Sort, Account and differing reference). 

This new payee has overwritten one of the existing PBS payee entries. Thinking I'd made a mistake or there was an app glitch, I've tried again online to add the overwritten details back in - again an existing entry has been overwritten. 

The text description from this entry has also overwritten all the other PBS descriptions.

Has this functionality changed recently? If not, how did I add three distinct PBS payees before this week?

This functionality has been there for a long time.  Affects all multiple BS accounts with the same account number. I find it very inconvenient.  

flaneurs_lobster

allegro120 said:

flaneurs_lobster said:

Having opened a new Principality BS account, I added the new details to the three existing PBS account payee details I have set up (same Name, Sort, Account and differing reference). 

This new payee has overwritten one of the existing PBS payee entries. Thinking I'd made a mistake or there was an app glitch, I've tried again online to add the overwritten details back in - again an existing entry has been overwritten. 

The text description from this entry has also overwritten all the other PBS descriptions.

Has this functionality changed recently? If not, how did I add three distinct PBS payees before this week?

This functionality has been there for a long time.  Affects all multiple BS accounts with the same account number. I find it very inconvenient.  

Then how did I set up 3 PBS and 3 MonBS payees, all in the last year?

allegro120

flaneurs_lobster said:

allegro120 said:

flaneurs_lobster said:

Having opened a new Principality BS account, I added the new details to the three existing PBS account payee details I have set up (same Name, Sort, Account and differing reference). 

This new payee has overwritten one of the existing PBS payee entries. Thinking I'd made a mistake or there was an app glitch, I've tried again online to add the overwritten details back in - again an existing entry has been overwritten. 

The text description from this entry has also overwritten all the other PBS descriptions.

Has this functionality changed recently? If not, how did I add three distinct PBS payees before this week?

This functionality has been there for a long time.  Affects all multiple BS accounts with the same account number. I find it very inconvenient.  

Then how did I set up 3 PBS and 3 MonBS payees, all in the last year?

You can set up as many accounts as you like but they all appear to adopt the name of the last one you set up.  For example at some point all my MonBS were called MonBS Exclusive on payee list. The only distinctive feature is the reference number.  I've outsourced distribution of some affected accounts to different banks, find it easier this way.