Delayed flight, will miss connection. Help please!

MythicalOtter

Hi, We have noticed online the FCO - CDG leg seems to be delayed by 2 hours 10 and is now operated by Amelia International. I have looked online, and understand from MSE we are entitled to compensation and free overnight stay, free rebooking, free meals etc. but would really appreciate some guidance into how we go about getting this sorted as I’ve read not all airlines proactively offer it. Any help would be very much appreciated. Thank you

Caz3121

MythicalOtter said:

We have noticed online the FCO - CDG leg seems to be delayed by 2 hours 10 and is now operated by Amelia International. 

where have you been notified that your flight has been delayed?
Both the Rome airport and the Air France website show that AF1605 is operating as scheduled. There is a separate later flight, AF1405, that is operated by AMELIA INTERNATIONAL departing 20:15. Does your booking show that you have been moved to the later flight?

eskbanker

MythicalOtter said:

I have looked online, and understand from MSE we are entitled to compensation and free overnight stay, free rebooking, free meals etc. but would really appreciate some guidance into how we go about getting this sorted as I’ve read not all airlines proactively offer it. Any help would be very much appreciated. Thank you

It sounds like it may be a non-issue after all if you were relying on third party data rather than information from the airline, but in the event that you find yourself missing a connection then it wouldn't be a bad thing to familiarise yourself with the airline's obligations.

There are essentially three separate headings:

• Article 7 - compensation
• Article 8 - refund or rerouting
• Article 9 - right to care (accommodation, meals, etc)

Article 7 only applies if a flight is cancelled or delayed due to matters within the airline's control, but isn't something to focus on in real time and can be dealt with once home.

Articles 8 and 9 are more important at the time of travel - it should be possible to find airline staff at their main operating hub who know what to do, as the situation won't be unusual, but failing that you'd need to contact them online or by phone.

There are two separate versions of the relevant regulations, namely the EU ones and the post-Brexit UK ones, either of which can apply to a routing from the EU to the UK on an EU airline, but they're practically identical, certainly in the article 8 and 9 obligations:

https://www.legislation.gov.uk/eur/2004/261/contents