Unethical Co-op Everyday Extra Packaged Travel Insurance. No longer fit for purpose...

SevenOfNine

Easyjet77 said:

I also have recently been informed that my annual travel policy with Avanti, will no longer cover "end supplier failure" , from June. 
      I was planning to open NW flex plus, or similar, but will need to study in detail terms of any prospective future policy.
       I don't use credit cards, any chance of recovery of monies will be very difficult. Regards 

N/W have switched insurance provider to Avanti from May this year. Only those of us with medical declarations will remain with their previous provider until 'renewal', then we'll be switched to Avanti as well.

Even old policy didn't include end supplier anyway.

Sorry OP, don't want to muddy the water of your post, but just passing on N/W policy experience.

Easyjet77

SevenOfNine said:

Easyjet77 said:

I also have recently been informed that my annual travel policy with Avanti, will no longer cover "end supplier failure" , from June. 
      I was planning to open NW flex plus, or similar, but will need to study in detail terms of any prospective future policy.
       I don't use credit cards, any chance of recovery of monies will be very difficult. Regards 

N/W have switched insurance provider to Avanti from May this year. Only those of us with medical declarations will remain with their previous provider until 'renewal', then we'll be switched to Avanti as well.

Even old policy didn't include end supplier anyway.

Sorry OP, don't want to muddy the water of your post, but just passing on N/W policy experience.

Sorry,  but I think you are totally wrong! Nationwide  are changing to Aviva ( not Avanti). I haven't studied  Nationwide  terms as yet, before I renew/ move my policy  but it does state clearly Aviva. I shall go into detail with Nationwide  or whoever  re "end supplier cover" , before I take another  policy.

Stuart_W

End supplier failure seems to be disappearing from many standard policies. You've been given notice of the change and have the opportunity to downgrade/close your account just as you always have. The fact you may have a holiday booking months ahead is irrelevant. You have time to make alternative insurance arrangements or purchase a stand alone policy featuring the cover you need. I wouldn't rely on this cover being available - or at least available for long - with a packaged bank account. If you do switch to another packaged account you could be back in this position a few months later. Perhaps get some individual quotes for all the stand alone mobile/breakdown/travel insurances you need to compare with the packaged account costs.

35har1old

w0z said:

Ergates said:

This is an Axa supplied insurance policy and it is Axa that have changed the policy details.

How is this an "ethical" issue for Coop at all?

If you read my post you'll see that people who booked their holidays in good faith with a Co-op packaged account  insurance in place have had the rug pulled out from under them in many cases AFTER the holiday was booked, and before travel.
The insurance may be provided by a third party but it's part of a product offered by Co-op, not a product offered directly by AXA. I consider Co-op's response (the letter was from Co-op not from AXA) in changing the insurance (or allowing the insurance to be changed with an unreasonably short amount of notice in relation to the type of product it is) to be unethical.
Imagine you'd booked a holiday and bought travel insurance and they changed the terms after you'd bought it and booked your flights and accomodation. How would you feel about that?

Not good enough Co-op, if you're reading this you should have agreed to cover that term for whichever was the longer period, either (a) at least until a 12 month renewal date or (b) until the post xmas new year period when most holidays booked will be over. That would have been ethical.

If it transpires that this becomes an Industry wide exclusion (I hope not) then so be it, but that isn't relevant here.

Is there a renewal date?
The renewal only relates to the pre existing health conditions which is renewed annually not the policy

SevenOfNine

Easyjet77 said:

SevenOfNine said:

Easyjet77 said:

I also have recently been informed that my annual travel policy with Avanti, will no longer cover "end supplier failure" , from June. 
      I was planning to open NW flex plus, or similar, but will need to study in detail terms of any prospective future policy.
       I don't use credit cards, any chance of recovery of monies will be very difficult. Regards 

N/W have switched insurance provider to Avanti from May this year. Only those of us with medical declarations will remain with their previous provider until 'renewal', then we'll be switched to Avanti as well.

Even old policy didn't include end supplier anyway.

Sorry OP, don't want to muddy the water of your post, but just passing on N/W policy experience.

Sorry,  but I think you are totally wrong! Nationwide  are changing to Aviva ( not Avanti). I haven't studied  Nationwide  terms as yet, before I renew/ move my policy  but it does state clearly Aviva. I shall go into detail with Nationwide  or whoever  re "end supplier cover" , before I take another  policy.

Apologies, certainly Aviva, I definitely wasn't concentrating!!! There's an article here about end supplier cover https://www.moneysupermarket.com/travel-insurance/supplier-failure-holiday-protection/

Easyjet77

SevenOfNine said:

Easyjet77 said:

SevenOfNine said:

Easyjet77 said:

I also have recently been informed that my annual travel policy with Avanti, will no longer cover "end supplier failure" , from June. 
      I was planning to open NW flex plus, or similar, but will need to study in detail terms of any prospective future policy.
       I don't use credit cards, any chance of recovery of monies will be very difficult. Regards 

N/W have switched insurance provider to Avanti from May this year. Only those of us with medical declarations will remain with their previous provider until 'renewal', then we'll be switched to Avanti as well.

Even old policy didn't include end supplier anyway.

Sorry OP, don't want to muddy the water of your post, but just passing on N/W policy experience.

Sorry,  but I think you are totally wrong! Nationwide  are changing to Aviva ( not Avanti). I haven't studied  Nationwide  terms as yet, before I renew/ move my policy  but it does state clearly Aviva. I shall go into detail with Nationwide  or whoever  re "end supplier cover" , before I take another  policy.

Apologies, certainly Aviva, I definitely wasn't concentrating!!! There's an article here about end supplier cover https://www.moneysupermarket.com/travel-insurance/supplier-failure-holiday-protection/

OK, thanks 👍

w0z

@35Harald Is there a renewal date? The renewal only relates to the pre existing health conditions which is renewed annually not the policy.......

 Sorry I should have been clearer, I know it's a month by month product, I meant as an example, 1 year after first taking the product and yearly therafter merely as an example of what might be a fairer approach.

Nebulous2

Anyone that hasn't been living as a hermit will know that the price of insurance has gone up dramatically in the past 2-3 years. 

That will apply to bundled insurance as much as any other. That leaves several options. Either cut cover, increase the monthly cost or both. 

friolento

I don't actually fully understand what the change means. Would someone please explain to me what would happen in the following scenario:

1. I have booked an all-inclusive foreign touring package holiday with a UK company. Return Economy flights, transport and hotels at the destination and all meals included. I have paid the UK company in full with a Mastercard credit card. My COOP travel insurance has been active since the before the day I booked the holiday.
   
   
2. Whilst on the holiday, it gets curtailed by 3 days because the final hotel on the tour has become unavailable, due to events beyond the control of the UK company (who are therefore not liable). The UK company advises that no alternative accommodation can be made available. Return flights are hastily arranged but the only seats available are Premium Econony or Business Class

Questions: who pays the extra air fares, who reimburses me for the 3 lost holiday days?

eskbanker

friolento said:

I don't actually fully understand what the change means. Would someone please explain to me what would happen in the following scenario:

1. I have booked an all-inclusive foreign touring package holiday with a UK company. Return Economy flights, transport and hotels at the destination and all meals included. I have paid the UK company in full with a Mastercard credit card. My COOP travel insurance has been active since the before the day I booked the holiday.
   
   
2. Whilst on the holiday, it gets curtailed by 3 days because the final hotel on the tour has become unavailable, due to events beyond the control of the UK company (who are therefore not liable). The UK company advises that no alternative accommodation can be made available. Return flights are hastily arranged but the only seats available are Premium Econony or Business Class

Questions: who pays the extra air fares, who reimburses me for the 3 lost holiday days?

The package organiser isn't let off the hook by matters being outside their control, so is still required by the Package Travel Regulations to rectify the situation:

https://www.legislation.gov.uk/uksi/2018/634/regulation/15