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EDF - Smart PAYG / Prepay - can still pay by phone?

boco803 Posts: 49 Forumite

28 May 2024 at 5:47PM in Energy

A relative has recently been informed that their old account number / top-up ID will become invalid once they've been issued with a new top-up ID (in the form of a barcode) and new account number (replacing the old) as part of EDF's system upgrade.

It appears the only way to top up now is:

- online via MyAccount

- Paypoint outlet / instore, or

- via EDF mobile app

There no longer seem to be a pay-by-phone option on the letters received in the post. Checking online reveals a number to call, but that appears to try to put you through to an agent, despite selecting the correct option.

Has anyone else tried to pay by phone with their new top-up ID (with success)?

And would anyone be able to confirm whether you'd still be able to opt for hard copy statements if signed up for their online account?

Thanks.

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EDF - Smart PAYG / Prepay - can still pay by phone?

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